.png){kind=icon}
返回
Cracking the consumers' code: A framework for understanding the artificial intelligence-consumer interface
.png){kind=icon}
PRE
AI
DOI：10.1016/j.copsyc.2024.101832.png)
.png){kind=icon}
原文求助.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
This review presents a framework for understanding how consumers respond to artificial intelligence (AI) and related technologies, such as robots, algorithms, or chatbots. Drawing on a systematic review of the literature (N = 111), we describe how AI technologies influence a variety of consumer-relevant outcomes, including consumer satisfaction and the propensity to rely on AI. We also highlight the important role that consumer characteristics along with contextual characteristics (i.e., the micro and macro context) play in shaping the AIconsumer interaction. We then discuss novel theoretical perspectives that could shed light on the psychological processes triggered by AI-consumer interactions. We conclude by adopting a meta-scientific perspective and discussing how AI may change the process of scientific discovery.
期刊
IF:
6.9
论文数:
3.2K
被引数:
1.4W
机构
引用论文
The Roles of Personality Traits, AI Anxiety, and Demographic Factors in Attitudes toward Artificial Intelligence人格特质，AI焦虑和人口统计学因素在对人工智能的态度中的作用
OAAI
OAAI分享收藏The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences零售和服务业人工智能和机器人技术的未来: 勾画消费者-机器人-体验领域
OAAI
OAAI分享收藏Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI理解服务提供中的拟人化: 物理机器人、聊天机器人和其他人工智能的荟萃分析OAAI
OAAI分享收藏Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model重新审视技术接受和使用的统一理论 (UTAUT): 建立修正的理论模型OAAI
OAAI分享收藏Machine Talk: How Verbal Embodiment in Conversational AI Shapes Consumer-Brand Relationships机器对话: 对话式AI中的言语体现如何塑造消费者与品牌的关系OAAI
OAAI分享收藏A Framework for Collaborative Artificial Intelligence in Marketing营销中的协作人工智能框架.png)
JOURNAL OF RETAILING
JOURNAL OF RETAILINGIF10.2
PREAI
分享收藏
查看更多内容