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Why service?

delete2007-08-03
delete175
PRE
AI
S
Stephen L. Vargo *
R
Robert F. Lusch
DOI:10.1007/s11747-007-0068-7delete
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Abstract

Abstract

En 中文
Service-dominant logic appears to have found resonance in the marketing community since its introduction as the evolving, new dominant logic in the Journal of Marketing (Vargo and Lusch 2004a, Journal of Marketing, 68, 1 - 17 (January)). But, on occasion, so has the question of whether the concept service captures the essence of the new logic. This article addresses the role of service as the heart of value-creation, exchange, markets, and marketing, as well as its considerable implications for research, practice, societal well-being, and public policy. The purposes are both to clarify the issues and to foster the continuing dialog around the service-dominant logic for marketing, as well as for other disciplines.
Keywords:
service-dominant logic
S-D logic
new dominant logic
service marketing
AI Summary

AI Summary

Key information extracted from the uploaded paper, including a brief overview, abstract, background, key highlights, visual analysis, and future outlook.

Journal

Journal of the Academy of Marketing Science cover
Journal of the Academy of Marketing Science
IF:
10.1
Papers:
3.4K
Citations:
2.2W

Organization

University of Hawaii System cover
University of Hawaii System
Scholars:
1.6W
Papers: 1.5W
Citations: 1.2W
U
University of Arizona
Scholars:
3.6W
Papers: 3.2W
Citations: 980
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