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Journal of Service Management 封面图

Journal of Service Management

IF7.9
论文数649
被引数4434
期刊论文 649
发表时间
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How customer incivility reduces employees’ compassionate service behaviors: the exacerbating role of leader–member exchange顾客不文明行为如何降低员工的同情服务行为：领导-成员交换的加剧作用
deleteJournal of Service Management
IF7.9
delete2026-10-06
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deleteOAAI
deleteHuy Gip; Richard Currie; Wen Chang
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Biophilic sounds: enhancing healthy food and beverage selection亲生物声音：促进健康食品和饮料的选择
deleteJournal of Service Management
IF7.9
delete2026-07-17
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PREAI
deleteMegan Phillips; Eduardo Rech
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Addressing service grand challenges through inductive research通过归纳研究应对服务领域的重大挑战
deleteJournal of Service Management
IF7.9
delete2026-06-02
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PREAI
deleteEric Arnould; Matthew Godfrey; Linda L. Price
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Value co-creation and co-destruction dynamics in a service system: contradictions in geocaching
deleteJournal of Service Management
IF7.9
delete2026-05-27
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PREAI
deleteTero Vartiainen; Mengcheng Li; Tuure Tuunanen
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Value-in-context for digital servitization数字服务化的情境价值
deleteJournal of Service Management
IF7.9
delete2026-04-23
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PREAI
deleteMarcus Jensen; Filoumena Zlatanou; Qi Zhang; Benjamin Biesinger; Ghasem Zaefarian; Stephan C. Henneberg
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Configurational pathways to professional service innovation: a fuzzy set analysis of provider adoption decisions配置路径对专业服务创新的影响：对提供者采纳决策的模糊集分析
deleteJournal of Service Management
IF7.9
delete2026-04-15
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PREAI
deleteNicola Cobelli; Ilenia Confente; Volker G. Kuppelwieser
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When humans stop thinking: tackling the silent threat of AI complacency in service operations当人类停止思考：应对服务运营中人工智能自满的沉默威胁
deleteJournal of Service Management
IF7.9
delete2026-04-13
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PREAI
deleteKhanh Bao Quang Le; Werner H. Kunz
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Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment服务生态系统中的数字化战略：管理张力和赋能的相互作用
deleteJournal of Service Management
IF7.9
delete2026-03-17
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deleteSaba Samadi; Tanvir Ahmed; Alastair Euan McCullough; Eva Durán-López; Zsófia Tóth; Nima Heirati
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Augmenting human service agents with intelligent technologies通过智能技术增强人类服务代理人
deleteJournal of Service Management
IF7.9
delete2026-01-16
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deleteBea Waelbers; Alexander P. Henkel; Stefano Bromuri
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Purpose ignited: the transformative power of epiphanies in driving social profit orientation
deleteJournal of Service Management
IF7.9
delete2025-12-11
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deleteTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
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An experiential perspective on uncertainty in peer-to-peer platform services对点对点平台服务中不确定性的体验式视角
deleteJournal of Service Management
IF7.9
delete2025-03-17
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PREAI
deleteRaúl Pérez López; Mika Yrjölä; Larissa Becker; Ekaterina Panina; Hannu Saarijärvi
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Interplay of provider and customer factors for servitization success: a transaction cost theory approach服务化成功的供应商与客户因素互动：交易成本理论方法
deleteJournal of Service Management
IF7.9
delete2025-02-05
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PREAI
deleteEva Lexutt
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Service robot-employee task allocation strategies: well-being within the intrusion challenge服务机器人-员工任务分配策略: 入侵挑战中的福祉
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2025-01-01
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PREAI
deletePhillips, Chelsea; Odekerken-Schroder, Gaby; Russell-Bennett, Rebekah; Steins, Mark; Mahr, Dominik; Letheren, Kate
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The effect of language style in online reviews on consumers' word-of-mouth recommendations在线评论中的语言风格对消费者口碑推荐的影响
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-31
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PREAI
deleteZhu, Zhenzhong; Zhao, Xiaowen; Shan, Minghui; Chen, Haipeng (Allan)
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Why should I trust you? Influence of explanation design on consumer behavior in AI-based services我为什么要相信你？人工智能服务中解释设计对消费者行为的影响
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-20
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PREAI
deleteNizette, Florence; Hammedi, Wafa; van Riel, Allard C. R.; Steils, Nadia
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Institutional dissonance and innovation: higher education from a service ecosystems perspective
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-13
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PREAI
deleteChandler, Jennifer D.
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A system and learning perspective on human-robot collaboration
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-29
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deleteMele, Cristina; Russo-Spena, Tiziana; Ranieri, Angelo; Di Bernardo, Irene
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Wired for work: brain-computer interfaces' impact on frontline employees' well-being
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-26
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PREAI
deleteKies, Alexander; De Keyser, Arne; Jaramillo, Susana; Li, Jiarui; Tang, Yihui (Elina); Din, Ihtesham Ud
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A new competitive edge: crafting a service climate that facilitates optimal human-AI collaboration
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-15
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PREAI
deletevan Riel, Allard C. R.; Tabatabaei, Farhad; Yang, Xiaoyi; Maslowska, Ewa; Palanichamy, Velmurugan; Clark, Della; Luongo, Michael
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Elevating the human experience through service standards: insights from the global refugee crisis
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-08
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PREAI
deleteGnusowski, Marek; Fisk, Raymond P.
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