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W

Wen‐Hai Chih

National Dong Hwa University

30H指数
82论文数
2.1K被引数
收录论文 33
发表时间
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Chatbots at the frontline: Unveiling antecedents of customers' willingness to accept chatbot intervention in service recovery聊天机器人在一线：揭示客户接受聊天机器人干预以进行服务补救的前因
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2025-05-01
err0
PREAI
errChih, Wen-Hai; Banda, Hope Wilfred
err分享
err收藏
Investigating antecedents of brand value co-creation behaviors in social media based brand communities基于社交媒体的品牌社区中品牌价值共创行为的前因研究
errELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
IF6.3
err2024-03-01
err1
PREAI
errWang, Kai-Yu; Chih, Wen -Hai; Honora, Andreawan; Wu, Yu-Ping
err分享
err收藏
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
errINTERNET RESEARCH
IF6.8
err2024-02-01
err6
PREAI
errHonora, Andreawan; Wang, Kai-Yu; Chih, Wen-Hai
err分享
err收藏
What drives customer engagement after a service failure? The moderating role of customer trust
errINTERNATIONAL JOURNAL OF CONSUMER STUDIES
IF7.6
err2023-04-12
err17
PREAI
errHonora, Andreawan; Chih, Wen-Hai; Ortiz, Jaime
err分享
err收藏
How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style
errINTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
IF27
err2023-04-01
err23
PREAI
errWang, Kai-Yu; Chih, Wen-Hai; Honora, Andreawan
err分享
err收藏
How does information overload about COVID-19 vaccines influence individuals' vaccination intentions? The roles of cyberchondria, perceived risk, and vaccine skepticism
errCOMPUTERS IN HUMAN BEHAVIOR
IF8.9
err2022-05-01
err46
errOAAI
errHonora, Andreawan; Wang, Kai-Yu; Chih, Wen-Hai
err分享
err收藏
Managing social media recovery: The important role of service recovery transparency in retaining customers
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-01-01
err36
PREAI
errHonora, Andreawan; Chih, Wen-Hai; Wang, Kai -Yu
err分享
err收藏
The antecedents and consequences of the perceived positive eWOM review credibility
errINDUSTRIAL MANAGEMENT & DATA SYSTEMS
IF4.7
err2020-05-08
err29
PREAI
errChih, Wen-Hai; Hsu, Li-Chun; Ortiz, Jaime
err分享
err收藏
Investigating apology, perceived firm remorse and consumers' coping behaviors in the digital media service recovery context
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-04
err22
PREAI
errWang, Kai-Yu; Chih, Wen-Hai; Hsu, Li-Chun; Lin, Wei-Ching
err分享
err收藏
Building Brand Community Relationships on Facebook Fan Pages: The Role of Perceived Interactivity
errINTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE
IF3.8
err2020-03-01
err36
PREAI
errWang, Kai-Yu; Chih, Wen-Hai; Hsu, Li-Chun
err分享
err收藏
The effects of outward and inward negative emotions on consumers' desire for revenge and negative word of mouth
errONLINE INFORMATION REVIEW
IF3.5
err2019-09-09
err37
PREAI
errWen-Hai, Chih; Yuan, Chien-Yun; Liu, Ming-Te; Fang, Jiann-Fa
err分享
err收藏
Antecedents of consumers' citizenship behaviour towards organic foods
errJOURNAL OF CONSUMER BEHAVIOUR
IF5.2
err2019-06-18
err26
PREAI
errChiu, Tao-Sheng; Ortiz, Jaime; Chih, Wen-Hai; Pang, Li-Chin; Huang, Jiun-Jen
err分享
err收藏
Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2019-02-27
err34
PREAI
errHsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai; Lin, Wei-Ching
err分享
err收藏
Investigating virtual community participation and promotion from a social influence perspective
errINDUSTRIAL MANAGEMENT & DATA SYSTEMS
IF4.7
err2018-08-07
err22
PREAI
errHsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai
err分享
err收藏
The contradiction of trust and uncertainty from the viewpoint of swift guanxi
errINTERNET RESEARCH
IF6.8
err2018-06-04
err32
PREAI
errChiu, Tao-Sheng; Chih, Wen-Hai; Ortiz, Jaime; Wang, Chia-Yi
err分享
err收藏
Information privacy, consumer alienation, and lurking behavior in social networking sites社交网站中的信息隐私，消费者异化和潜伏行为
errCOMPUTERS IN HUMAN BEHAVIOR
IF8.9
err2018-03-01
err43
PREAI
errOrtiz, Jaime; Chih, Wen-Hai; Tsai, Faa-Shyan
err分享
err收藏
The contradiction between self-protection and self-presentation on knowledge sharing behavior
errCOMPUTERS IN HUMAN BEHAVIOR
IF8.9
err2017-11-01
err23
PREAI
errOrtiz, Jaime; Chang, Shu-Hao; Chih, Wen-Hai; Wang, Chia-Hao
err分享
err收藏
Electronic word of mouth in the Taiwanese social networking community: participation factors
errINTERNET RESEARCH
IF6.8
err2017-10-02
err31
PREAI
errOrtiz, Jaime; Chih, Wen-Hai; Teng, Hsiu-Chen
err分享
err收藏
Understanding virtual community members' relationships from individual, group, and social influence perspectives
errINDUSTRIAL MANAGEMENT & DATA SYSTEMS
IF4.7
err2017-07-10
err25
PREAI
errChih, Wen-Hai; Hsu, Li-Chun; Liou, Dah-Kwei
err分享
err收藏
The study of the antecedents of knowledge sharing behavior The empirical study of Yambol online test community
errINTERNET RESEARCH
IF6.8
err2016-08-01
err71
PREAI
errLiou, Dah-Kwei; Chih, Wen-Hai; Yuan, Chien-Yun; Lin, Chien-Yao
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
K
Kaiyu Wang
H 指数: 28 · 论文数: 114
J
Jaime Ortiz
H 指数: 18 · 论文数: 89
K
Kuan‐Yu Lin
H 指数: 17 · 论文数: 60
L
Lin Yuan
H 指数: 17 · 论文数: 115
Y
Yuping Wu
H 指数: 16 · 论文数: 73
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