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宋竞 (Jing Song)
southwest jiaotong university
10H指数
36论文数
645被引数
收录论文 10
发表时间
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence通过类人服务机器人变革零售业:探究顾客心态对价值共创的影响,以及通过感知的机器人拟人化以及机器人服务主动性和顾客情绪智力的调节作用

