.png){kind=icon}
返回
Multiplex value cocreation in unique service exchanges
.png){kind=icon}
OA
AI
DOI：10.1016/j.jbusres.2018.11.046.png)
.png){kind=icon}
.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
While the temporal nature of value cocreation (i.e., the interdependencies between/among past, present, and future value cocreation) is acknowledged in the literature, the processes and mechanisms through which these interdependencies are deliberately managed (i.e., multiplex value cocreation) are not examined. Our study aims to unravel the black box of multiplex value cocreation by investigating the processes and mechanisms through which actors manage the temporal nature of value cocreation in unique service exchanges. The research design is a multiple case study comprising four firms engaged in the definition, design, and delivery of mega-infrastructure projects. Our results showed that multiplex value cocreation involves two core processes of institutional work and resource reconfiguration that are reciprocally interrelated, driven by actor motives and conflicts and facilitated by interaction mechanisms. We further propose that emerged institutions and existing previous similar service exchanges may eliminate the need for multiplex value cocreation in routine service exchanges.
Keyword:
Value co-creation
Project
Service ecosystem
Service dominant logic
Temporal
Unique service
AI总结
对已上传原文的论文进行重点信息的提取，主要内容包括：简要概述、研究摘要、背景介绍、关键亮点、图文解析、展望与总结。
期刊
IF:
9.8
论文数:
1.0W
被引数:
8.7W
机构
引用论文
.png){kind=icon}
分享收藏Expanding understanding of service exchange and value co-creation: a social construction approach
PREAI
分享收藏
查看更多内容