.png){kind=icon}
返回
When powerful artificial intelligence backfires
.png){kind=icon}
OA
AI
DOI：10.1016/j.ijhm.2024.103778.png)
.png){kind=icon}
.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
Despite recent advancements in artificial intelligence (AI) in hospitality, little is known about its unintended consequences on consumers' privacy concerns. Through an empirical package combining qualitative and quantitative evidence, this research reveals that framing AI as powerful enhances privacy concerns (Studies 1-5) by reducing AI-control over data (Study 3). Notably, such effects are reduced in consumer-human agent interactions and increased in consumer-AI ones (Study 4). Finally, interventions providing privacy guarantees can reduce privacy concerns stemming from powerful artificial agents and enhance willingness to disclose data (Study 5). Our findings highlight the unique issues arising from human-AI interactions when using powerful AI and their influence on consumers' privacy concerns and provide practical implications for hospitality managers.
Keyword:
Artificial intelligence
AI-control
Human-AI interactions
Power
Privacy concerns
Hospitality
AI总结
对已上传原文的论文进行重点信息的提取，主要内容包括：简要概述、研究摘要、背景介绍、关键亮点、图文解析、展望与总结。
期刊
IF:
8.3
论文数:
6.9K
被引数:
2.3W
机构
引用论文
Consumer-machine relationships in the age of artificial intelligence: Systematic literature review and research directions人工智能时代的消费者-机器关系: 系统文献综述与研究方向
.png){kind=icon}
PREAI
分享收藏Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research酒店和旅游业中的生成人工智能: 为未来研究开发框架
PREAI
分享收藏The dark side of artificial intelligence in service: The watching-eye effect and privacy concerns人工智能在服务中的阴暗面: 视线效应和隐私问题
PREAI
分享收藏Friendly or competent? The effects of perception of robot appearance and service context on usage intention友好还是称职？机器人外观感知和服务情境对使用意向的影响
PREAI
分享收藏
查看更多内容