arrow
Back
鲁耀斌 cover

鲁耀斌 (Yaobin Lu)

huazhong university of science and technology

52H-index
194Paper Count
1.5WCitation Count
Published Papers 71
Publication Date
errShare
errSave
The golden zone of AI's emotional expression in frontline chatbot service failures
err2024-08-15
err2
PREAI
errChen, Qian; Chen, Yeming; Lu, Yaobin; Luo, Xin (Robert)
errShare
errSave
errShare
errSave
errShare
errSave
errShare
errSave
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
err2023-01-17
err67
PREAI
errChen, Qian; Lu, Yaobin; Gong, Yeming; Xiong, Jie
errShare
errSave

Research Directions

社会化商务商务智能与商业分析智能服务模式创新智能社会治理