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H
Hyunsu Kim
university of macau
17
H-index
31
Paper Count
1.5K
Citation Count
0
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Published Papers
23
Publication Date
Publication Date
Impact Factor
Citations
Too Proud to Please? When and Why Arrogant Restaurant Brands Win Consumers Over
Journal of Hospitality & Tourism Research
IF
5.3
2026-06-22
0
PRE
AI
YooHee Hwang; Hyunsu Kim; Hyejo Hailey Shin
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Unintended negative consequences of artificial intelligence (AI) in hospitality and tourism: A comparative bibliometric analysis and systematic review across three disciplines
International Journal of Hospitality Management
IF
8.3
2026-05-19
0
PRE
AI
Hyunsu Kim; Hyejo Hailey Shin; Sungwoo Choi
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Narratives of Tomorrow: Harnessing Artificial Intelligence (AI) to Encourage Tourist Support for Preservation in Tourism
Journal of Hospitality & Tourism Research
IF
5.3
2026-01-21
0
PRE
AI
Hyunsu Kim; Hyejo Hailey Shin; YooHee Hwang
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A comparison of cross-sectional and longitudinal data in scale validation: the case of destination brand experience
Journal of Hospitality Marketing & Management
IF
11
2025-11-05
0
OA
AI
Kevin Kam Fung So; Jing Li; Hyunsu Kim
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Enhancing the Authenticity of Artificial Intelligence (AI)-Designed Souvenirs
Journal of Hospitality & Tourism Research
IF
5.3
2025-09-29
0
PRE
AI
Hyunsu Kim; Seunghun Shin; Hyejo Hailey Shin
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Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions
International Journal of Hospitality Management
IF
8.3
2025-05-26
0
PRE
AI
Hyejo Hailey Shin; Sungwoo Choi; Hyunsu Kim
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Customer touchpoints: Conceptualization, index development, and validation
TOURISM MANAGEMENT
IF
12.4
2024-08-01
1
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung
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Psychological ownership research in business: A bibliometric overview and future research directions
JOURNAL OF BUSINESS RESEARCH
IF
9.8
2024-03-01
5
OA
AI
Kim, Hyunsu; Li, Jing; So, Kevin Kam Fung
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Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions
JOURNAL OF HOSPITALITY & TOURISM RESEARCH
IF
5.3
2024-02-14
20
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung; Shin, Seunghun; Li, Jing
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Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
EUROPEAN JOURNAL OF MARKETING
IF
5.1
2023-11-28
23
PRE
AI
So, Kevin Kam Fung; Kim, Hyunsu; Liu, Stephanie Q.; Fang, Xiang; Wirtz, Jochen
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Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
IF
11
2023-10-08
5
PRE
AI
Li, Jing; Kim, Hyunsu; So, Kevin Kam Fung
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The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF
8.3
2023-05-01
20
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung
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Service robots: Applying social exchange theory to better understand human-robot interactions
TOURISM MANAGEMENT
IF
12.4
2022-10-01
105
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen
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Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda
CORNELL HOSPITALITY QUARTERLY
IF
3
2022-06-29
26
PRE
AI
So, Kevin Kam Fung; Kim, Hyunsu; He, Yueying; Li, Xiang (Robert)
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Actor value formation in Airbnb: insight from multi-source data
international journal of hospitality management
IF
9
2022-05-31
18
PRE
AI
Kim, Hyunsu; Shin, Hyejo Hailey; So, Kevin Kam Fung
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Enhancing Consumer Confidence and Response Efficacy in Tourism: Typology and Effectiveness of the Hotel Industry's Responses to COVID-19
JOURNAL OF TRAVEL RESEARCH
IF
7
2022-05-24
20
OA
AI
Kim, Hyunsu; Li, Jing; So, Kevin Kam Fung
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF
8.3
2022-01-01
29
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian
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Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF
8.3
2022-01-01
140
PRE
AI
Kim, Hyunsu; So, Kevin Kam Fung
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Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics
international journal of hospitality management
IF
9
2021-11-11
40
PRE
AI
So, Kevin Kam Fung; Kim, Hyunsu; Min, Somang
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The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis
international journal of hospitality management
IF
9
2021-09-06
53
PRE
AI
So, Kevin Kam Fung; Kim, Hyunsu; King, Ceridwyn
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Research Directions
No research directions
Co-authors
Cooperation Journals
J
Jochen Wirtz
H-index: 70 · Papers: 359
X
Xiang Li
H-index: 58 · Papers: 460
K
Kevin Kam Fung So
H-index: 46 · Papers: 140
C
Ceridwyn King
H-index: 40 · Papers: 106
H
Haemoon Oh
H-index: 35 · Papers: 76
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