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Journal of Service Research 封面图

Journal of Service Research

IF8.6
论文数739
被引数7558
期刊论文 739
发表时间
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The Sound of Good Service: How Dominant and Submissive Language in AI Voice Assistants Shapes Consumer Responses Across Service Settings优质服务的声音：AI语音助手中主导与服从语言如何在不同服务场景中塑造消费者反应
deleteJournal of Service Research
IF8.6
delete2026-10-29
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PREAI
deleteDaniel Ruiz-Equihua; Jano Jiménez-Barreto; Jaime Romero; Francisco Villarroel Ordenes
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Collective Sensemaking When Purchasing Complex B2B Services: How Buying Centers Construct and Align Interpretations of Vendor Service Offering在购买复杂B2B服务时的集体意义构建：采购中心如何构建和协调对供应商服务提供的解释
deleteJournal of Service Research
IF8.6
delete2026-10-29
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PREAI
deleteKofi Osei-Frimpong; Hayford Amegbe; Graeme McLean; Nouha Berrada
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De-Sludging High-Friction Frontlines: Designing an AI-Mediated Service Gateway for Mental Health清除高摩擦前沿：设计一个AI中介的心理健康服务网关
deleteJournal of Service Research
IF8.6
delete2026-10-20
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PREAI
deleteYi Tang; Kingshuk K. Sinha; Adam Moen
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The Fragile Encounter: Service Interaction Vulnerability in Emergency Department Care脆弱的遭遇：急诊护理中的服务互动脆弱性
deleteJournal of Service Research
IF8.6
delete2026-10-20
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PREAI
deleteAnia Izabela Rynarzewska; Emily C. Tanner; Jeff Tanner; Alison Ruch; Louise Jones; Drew Dalton
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Perceived-Control Salience in Service Recovery: Area-Level Economic Disadvantage and Consumer Disputes服务补救中的感知控制显著性：区域经济劣势与消费者纠纷
deleteJournal of Service Research
IF8.6
delete2026-10-17
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PREAI
deleteYulei Li; Zhibin Lin; Michael Hewitt; Shan Shan
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The Emergence of the Service Techonomy: POPP at the Frontlines and the Rise of AI-Mediated Service Influence服务技术经济体的兴起：POPP在一线前沿与AI中介服务影响力的崛起
deleteJournal of Service Research
IF8.6
delete2026-10-14
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deleteMartin Mende; Valentina O. Ubal; Stephanie M. Noble; A. Parasuraman; Dhruv Grewal
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Service–Sales Ambidexterity as a Double-Edged Sword: Dual-Path Effects of Frontline Employee Appraisals on Performance服务-销售双元性作为一把双刃剑：一线员工绩效评估对绩效的双路径影响
deleteJournal of Service Research
IF8.6
delete2026-10-13
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deleteDevin Bin; Keo Mony Sok; Phyra Sok; Nichola Robertson
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Platform-Based Servitization: Reconciling Competing Growth Logics for Industrial Firms平台化服务化：协调工业企业的竞争性增长逻辑
deleteJournal of Service Research
IF8.6
delete2026-10-08
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deleteAnna Salonen; Julia A. Fehrer; Christian Kowalkowski; Paavo Ritala; Elina Jaakkola
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Coordinating the Frontlines: An Interdisciplinary Agenda for Extending Organizational Frontlines Research协调前沿：扩展组织前沿研究的跨学科议程
deleteJournal of Service Research
IF8.6
delete2026-10-08
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deleteMahesh Subramony; Markus Groth; Ilias Danatzis; Yu Wu
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Customer Relationship Management in the AI Era: A Framework for Intelligent and Ethical Service Management Systems人工智能时代的客户关系管理：智能和伦理服务管理系统的框架
deleteJournal of Service Research
IF8.6
delete2026-09-28
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deleteP. K. Kannan; Hyoryung Nam; Chul Kim; Gauri Kulkarni
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Navigating Algorithmic Fallibility: Evaluating Implementation and Guidance Strategies in AI-Augmented Service Frontlines导航算法的局限性：评估人工智能增强服务前线的实施与指导策略
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IF8.6
delete2026-09-28
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deleteAvishek Lahiri; Ayan Ghosh Dastidar
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A Linguistic Guide to Webcare: The Roles of Attentiveness, Justice, and Response Patterns in Handling Online Complaints网络关怀的语言指南：在处理在线投诉中，注意性、公正性和响应模式的作用
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IF8.6
delete2026-09-02
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deleteBrianna JeeWon Paulich; Ali Tamaddoni; Stephan Ludwig
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Dignify: A Dignity-Based Conceptual Framework for Defining Consumer Vulnerability in Services尊严：一个基于尊严的概念框架，用于界定服务中的消费者弱势
deleteJournal of Service Research
IF8.6
delete2026-08-26
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PREAI
deleteRodoula H. Tsiotsou
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Navigating Cross-Border Healthcare under Structural Vulnerability: The Role of Cultural Health Capital在结构性脆弱背景下进行跨境医疗：文化健康资本的作用
deleteJournal of Service Research
IF8.6
delete2026-08-26
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PREAI
deleteKellilynn M. Frias; Deidre Popovich; Mikaela Trussell
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Orchestrating Sustainable Service Ecosystems协调可持续服务生态系统
deleteJournal of Service Research
IF8.6
delete2026-08-25
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deleteAlexandria M. Gain; Janet R. McColl-Kennedy; Christoph F. Breidbach; Fiona Willer
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Managing Critical Frontline Agent–Customer Interactions: The Role of Service Recovery Explanations Across Artificial Intelligence and Human Agents管理关键一线代理人与客户互动：服务补救解释在人工智能和人类代理人中的作用
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IF8.6
delete2026-08-24
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deleteAndreas Fürst; Leonie Trißler; Robin Friedrich
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Navigating Consumer Emotional Vulnerability in Services服务中消费者情感脆弱性的应对
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IF8.6
delete2026-08-24
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deleteElizabeth A. Minton; Frank G. Cabano; Christopher P. Blocker; Elina Tang
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Crisis-Induced Service Decline Rationalization (CISDR): Reconfiguring Organizational Frontlines in Extreme Contexts危机诱发的服务衰退合理化（CISDR）：极端情境下的组织前沿重构
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IF8.6
delete2026-08-18
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deleteAli B. Mahmoud; V. Kumar; Leonora Fuxman; Suraksha Gupta; Alexander Berman; William D. Reisel; Abraham Stefanidis
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Dual Technology Adoption双技术采用
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IF8.6
delete2026-08-18
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deleteSkyler Xie; Roland Kassemeier; Johannes Habel; Nick Lee; Sascha Alavi
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When Customers Imagine Better Outcomes in Negative Online Reviews: Upward Counterfactual Thinking, Firm Recovery Strategies, and Prospective Customer Responses当客户在负面在线评论中想象更好的结果：上行反事实思维、企业恢复策略和潜在客户反应
deleteJournal of Service Research
IF8.6
delete2026-08-18
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PREAI
deleteHai-Anh Tran; Bach Nguyen; Tommy Chan; Ewelina Lacka; Guowei Huang; Hongfei Liu
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