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Anna S. Mattila

penn state university

84H指数
492论文数
2.5W被引数
收录论文 74
发表时间
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When customers become scapegoats: how negative gossip about organizational change can cause negative emotions and displaced aggression
err2024-11-22
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PREAI
errCao, Wenyi; Chen, Lu; Tang, Rong; Zhao, Xinyuan; Mattila, Anna S.; Liu, Jun; Qin, Yan
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The Servicescape and Its Impact on Consumer Satisfaction: A Meta-Analysis
err2024-11-07
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PREAI
errWang, Peihao; Wu, Laurie; Gao, Lisa; Mattila, Anna S.
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How relationship norms and task complexity affect consumer perceptions of quality in crowdsourcing
err2024-05-22
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PREAI
errShuqair, Saleh; Herter, Marcia Maurer; Pinto, Diego Costa; Mattila, Anna S.
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