未登录

W

Wen Chang

Texas A&M University

H指数:16

被引数:931

个人简介

暂无内容

教育背景

暂无内容

工作经历

暂无内容

荣誉奖项

暂无内容

How customer incivility reduces employees’ compassionate service behaviors: the exacerbating role of leader–member exchange

顾客不文明行为如何降低员工的同情服务行为：领导-成员交换的加剧作用

Journal of Service Management

IF7.9

2026-10-060

OAAI

When anger delivers: leader anger expression and employee performance in hospitality

当愤怒表达时：领导愤怒表达与酒店员工绩效

International Journal of Contemporary Hospitality Management

IF9

2026-09-100

PRE

Employee-led disclosure of anthropomorphism in tourism GAI failure recovery: A mind perception model from tourists and employees

员工主导的拟人化在旅游AI故障恢复中的披露：来自游客和员工的心智感知模型

Tourism Management

IF12.4

2026-08-040

PRE

Why leader empathy backfires: relative LMX and leader work meaningfulness in predicting unethical pro-organizational behaviors

为什么领导者共情会产生反作用：相对LMX和领导者工作意义在预测不道德的组织支持行为中的作用

International Journal of Contemporary Hospitality Management

IF9

2026-01-230

PRE

Wage stagnation in leisure and hospitality during the cost-of-living crisis: the role of labor segmentation, cost burden, and structural constraints

生活成本危机期间休闲与酒店业的工资停滞：劳动力分割、成本负担和结构性约束的作用

Journal of Sustainable Tourism

IF7.8

2025-10-100

PRE

Impact of diversity, equity, and inclusion initiatives on human capital externalities in the wine industry: A theoretical model

TOURISM ECONOMICS

IF3.2

2025-04-010

PRE

Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review?

international journal of hospitality management

IF9

2024-02-163

PRE

Navigating the online reputation maze: impact of review availability and heuristic cues on restaurant influencer marketing effectiveness

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT

IF11

2023-08-187

PRE

Fostering customer loyalty across countries in hospitality and tourism: a meta-analysis of cultural values as moderators

international journal of hospitality management

IF9

2022-10-176

PRE

Is VR game training more effective for hospitality employees? A longitudinal experiment

tourism management

IF6.9

2022-10-0110

PRE

Relational energy and co-creation: effects on hospitality stakeholders' wellbeing

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT

IF11

2022-06-247

PRE

Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry

太慷慨了，不公平吗？关于酒店业数据泄露恢复的内容，时间和方式的相互作用的实验

TOURISM MANAGEMENT

IF12.4

2022-02-019

PRE

Antecedents and consequences of anger among restaurant employees

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT

IF7.8

2020-12-0119

PREAI

Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment

international journal of hospitality management

IF9

2020-06-0559

OAAI

Meta-analysis of outcomes of leader-member exchange in hospitality and tourism: what does the past say about the future?

international journal of hospitality management

IF9

2020-04-2732

OAAI

Hospitality career retention: the role of contextual factors and thriving at work

international journal of hospitality management

IF9

2020-01-1389

PREAI

Customer reviews are not always informative: The impact of effortful versus heuristic processing

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2018-03-0122

PREAI

Hospitality employees promotional attitude: Findings from graduates of a twelve-month management training program

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

IF8.3

2017-01-0141

PREAI

Understanding Chinese tourists' food consumption in the United States

了解中国游客在美国的食品消费

JOURNAL OF BUSINESS RESEARCH

IF9.8

2016-10-0167

PREAI