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Sustainable Service

delete2023-10-27
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PRE
AI
T
Timothy L. Keiningham *
L
Lerzan Aksoy
E
Edward C. Malthouse
DOI:10.1177/10946705231208259delete
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摘要

摘要

En 中文
This special issue delves deeply into the pivotal challenge of sustainability, using the lens of the United Nations Sustainable Development Goals and the UN Global Compact as its foundation. Emphasizing the multifaceted nature of sustainability, the discussion spotlights its interdisciplinary and multistakeholder character, making a strong case that services research should be the epicenter of sustainability research and action. We introduce a new definition of service sustainability that brings together diverse fields such as policymaking, engineering, resource management, and education. This definition is not just an academic construct; it carries important managerial and policy implications. Organizations, both in the corporate and governmental sectors, are urged to adapt services that cater to present-day demands with a foresight that ensures the flourishing of future generations. At its heart, this updated approach emphasizes improving services while being aware of the social, environmental, and economic aspects of our connected world.
Keyword:
United Nations Sustainable Development Goals
stakeholder
sustainable healthcare
circular economy
sustainable retailing
corporate social responsibility

期刊

Journal of Service Research 封面图
Journal of Service Research
IF:
8.6
论文数:
738
被引数:
7.6K

机构

F
Fordham University
学者数:
1.8K
论文数: 2.1K
被引数: 2.3K
N
Northwestern University
学者数:
6.2W
论文数: 5.3W
被引数: 3.9K
引用论文

引用论文

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