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T

Timothy L. Keiningham

st. john's university

39H指数
114论文数
8.0K被引数
收录论文 40
发表时间
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Purpose ignited: the transformative power of epiphanies in driving social profit orientation
errJournal of Service Management
IF7.9
err2025-12-11
err0
errOAAI
errTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
err分享
err收藏
Social Profit Orientation: Lessons from Organizations Committed to Building a Better World
errJOURNAL OF MARKETING
IF10.4
err2024-07-26
err0
PREAI
errBerry, Leonard L.; Danaher, Tracey S.; Keiningham, Timothy; Aksoy, Lerzan; Andreassen, Tor W.
err分享
err收藏
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2024-05-27
err0
PREAI
errHedley, Timothy; Porco, Barbara; Keiningham, Timothy Lee; Aksoy, Lerzan; Statuto, Leigh Anne; Amin, Muslim
err分享
err收藏
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-12-14
err1
errOAAI
errKeiningham, Timothy; Aksoy, Lerzan; Buoye, Alexander; Yan, An; Morgeson III, Forrest V.; Woodall, Gina; Lariviere, Bart
err分享
err收藏
Sustainable Service
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-10-27
err2
PREAI
errKeiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward
err分享
err收藏
Marketing's role in multi-stakeholder engagement营销在多方利益相关者参与中的作用
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2022-06-01
err22
PREAI
errAksoy, Lerzan; Banda, Sandhya; Harmeling, Colleen; Keiningham, Timothy L.; Pansari, Anita
err分享
err收藏
Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-04-29
err17
errOAAI
errAksoy, Lerzan; Buoye, Alexander John; Fors, Maja; Keiningham, Timothy Lee; Rosengren, Sara
err分享
err收藏
The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err32
PREAI
errWilliams, Luke; Buoye, Alexander; Keiningham, Timothy L.; Aksoy, Lerzan
err分享
err收藏
Service Safety in the Pandemic Age
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-07-29
err65
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L.
err分享
err收藏
Enterprise feedback management (EFM): what lies beyond the hype?
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-28
err0
errOAAI
errAksoy, Lerzan; Benoit, Sabine; Joag, Shreekant G.; Kandampully, Jay; Keiningham, Timothy Lee; Yan, An L.
err分享
err收藏
Parents' burdens of service for children with ASD - implications for service providers
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-21
err11
errOAAI
errHelkkula, Anu; Buoye, Alexander John; Choi, Hyeyoon; Lee, Min Kyung; Liu, Stephanie Q.; Keiningham, Timothy Lee
err分享
err收藏
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship
errJOURNAL OF MARKETING
IF10.4
err2020-06-23
err62
errOAAI
errMorgeson, Forrest V., III; Hult, G. Tomas M.; Mithas, Sunil; Keiningham, Timothy; Fornell, Claes
err分享
err收藏
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature推动客户体验领域向前发展: 介绍接触点、上下文、质量 (TCQ) 命名法
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-06-02
err245
errOAAI
errDe Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp
err分享
err收藏
More than a feeling? Toward a theory of customer delight
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-05
err34
errOAAI
errParasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed
err分享
err收藏
Bridging the data divide between practitioners and academics Approaches to collaborating better to leverage each other's resources弥合从业者和学者之间的数据鸿沟更好地合作以利用彼此的资源的方法
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-11-29
err24
errOAAI
errBenoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor Wallin; Keiningham, Timothy L.
err分享
err收藏
Creating innovation that drives authenticity
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-08-15
err27
errOAAI
errKeiningham, Timothy Lee; He, Zeya; Hillebrand, Bas; Jang, Jichul; Suess, Courtney; Wu, Laurie
err分享
err收藏
Examining how context change foster service innovation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-12
err40
PREAI
errEdvardsson, Bo; Frow, Pennie; Jaakkola, Elina; Keiningham, Timothy Lee; Koskela-Huotari, Kaisa; Mele, Cristina; Tombs, Alastair
err分享
err收藏
A roadmap for driving customer word-of-mouth
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-01-08
err56
errOAAI
errKeiningham, Timothy Lee; Rust, Roland T.; Lariviere, Bart; Aksoy, Lerzan; Williams, Luke
err分享
err收藏
The interplay of customer experience and commitment
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err85
errOAAI
errKeiningham, Timothy; Ball, Joan; Benoit (nee Moeller), Sabine; Bruce, Helen L.; Buoye, Alexander; Dzenkovska, Julija; Nasr, Linda; Ou, Yi-Chun; Zaki, Mohamed
err分享
err收藏
Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2017-04-03
err5
PREAI
errAksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
G
G. Tomas M. Hult
H 指数: 92 · 论文数: 310
L
Leonard L. Berry
H 指数: 78 · 论文数: 321
A
A. Parasuraman
H 指数: 77 · 论文数: 219
R
Roland T. Rust
H 指数: 72 · 论文数: 227
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
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