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L

Lerzan Aksoy

fordham university

36H指数
127论文数
6.2K被引数
收录论文 43
发表时间
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Purpose ignited: the transformative power of epiphanies in driving social profit orientation
errJournal of Service Management
IF7.9
err2025-12-11
err0
errOAAI
errTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
err分享
err收藏
Social Profit Orientation: Lessons from Organizations Committed to Building a Better World
errJOURNAL OF MARKETING
IF10.4
err2024-07-26
err0
PREAI
errBerry, Leonard L.; Danaher, Tracey S.; Keiningham, Timothy; Aksoy, Lerzan; Andreassen, Tor W.
err分享
err收藏
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2024-05-27
err0
PREAI
errHedley, Timothy; Porco, Barbara; Keiningham, Timothy Lee; Aksoy, Lerzan; Statuto, Leigh Anne; Amin, Muslim
err分享
err收藏
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-12-14
err1
errOAAI
errKeiningham, Timothy; Aksoy, Lerzan; Buoye, Alexander; Yan, An; Morgeson III, Forrest V.; Woodall, Gina; Lariviere, Bart
err分享
err收藏
Sustainable Service
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-10-27
err2
PREAI
errKeiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward
err分享
err收藏
Marketing's role in multi-stakeholder engagement营销在多方利益相关者参与中的作用
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2022-06-01
err22
PREAI
errAksoy, Lerzan; Banda, Sandhya; Harmeling, Colleen; Keiningham, Timothy L.; Pansari, Anita
err分享
err收藏
Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-04-29
err17
errOAAI
errAksoy, Lerzan; Buoye, Alexander John; Fors, Maja; Keiningham, Timothy Lee; Rosengren, Sara
err分享
err收藏
The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err32
PREAI
errWilliams, Luke; Buoye, Alexander; Keiningham, Timothy L.; Aksoy, Lerzan
err分享
err收藏
The role of service firms in societal health: the case for symbiotic value服务公司在社会健康中的作用: 共生价值的案例
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-10-01
err6
PREAI
errAksoy, Lerzan; Alkire (nee Nasr), Linda; Kandampully, Jay; Kemppainen, Laura; Kong, Lu; McClelland, Laura E.
err分享
err收藏
Service Safety in the Pandemic Age
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-07-29
err65
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L.
err分享
err收藏
Enterprise feedback management (EFM): what lies beyond the hype?
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-28
err0
errOAAI
errAksoy, Lerzan; Benoit, Sabine; Joag, Shreekant G.; Kandampully, Jay; Keiningham, Timothy Lee; Yan, An L.
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More than a feeling? Toward a theory of customer delight
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-05
err34
errOAAI
errParasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed
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Evolving service thinking: disruption and opportunity in hospitality and tourism
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-10-16
err2
errOAAI
errAksoy, Lerzan; King, Ceridwyn; Chun, HaeEun Helen
err分享
err收藏
Viewpoint: service research priorities - bridging the academic and practitioner perspectives
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-09-09
err11
PREAI
errAksoy, Lerzan; Guilloux, Loic; Duneigre, Helene; Keita, Sikaar
err分享
err收藏
Social innovation in service: a conceptual framework and research agenda
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-08-15
err58
PREAI
errAksoy, Lerzan; Alkire (nee Nasr), Linda; Choi, Sunmee; Kim, Peter Beomcheol; Zhang, Lu
err分享
err收藏
Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?协作经济的未来情景: 集中协调、社会泡沫还是分散自治？
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-05
err34
errOAAI
errFehrer, Julia A.; Benoit, Sabine; Aksoy, Lerzan; Baker, Thomas L.; Bell, Simon J.; Brodie, Roderick J.; Marimuthu, Malliga
err分享
err收藏
A roadmap for driving customer word-of-mouth
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-01-08
err56
errOAAI
errKeiningham, Timothy Lee; Rust, Roland T.; Lariviere, Bart; Aksoy, Lerzan; Williams, Luke
err分享
err收藏
Customer engagement in a Big Data world
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err153
errOAAI
errKunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Ordenes, Francisco Villarroel; Sigala, Marianna; Diaz, David; Theodoulidis, Babis
err分享
err收藏
Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2017-04-03
err5
PREAI
errAksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan
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Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2016-08-15
err7
PREAI
errBuoye, Alexander; Loureiro, Yuliya Komarova; Kabadayi, Sertan; Nejad, Mohammad G.; Keiningham, Timothy L.; Aksoy, Lerzan; Allsopp, Jason
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
L
Leonard L. Berry
H 指数: 78 · 论文数: 321
A
A. Parasuraman
H 指数: 77 · 论文数: 219
R
Roland T. Rust
H 指数: 72 · 论文数: 227
J
Jörg Henseler
H 指数: 65 · 论文数: 287
Μ
Μαριάννα Σιγάλα
H 指数: 61 · 论文数: 349
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