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Xiaoning Liang

Trinity College Dublin

14H-index
31Paper Count
641Citation Count
Published Papers 13
Publication Date
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Building Relationships With the Empathetic Chatbots: The Effect of Chatbot Empathy on Consumer Well-Being
errJournal of Consumer Behaviour
IF5.2
err2026-06-03
err0
PREAI
errHao Zhang; Dewen Meng; Xiaoning Liang; Linxiang Lv
errShare
errSave
Temporal effect in consumer coping with service failures
errTourism Management
IF12.4
err2025-12-04
err0
PREAI
errYaya Song; Xiaoning Liang; Yaoqi Li; Lisa C. Wan
errShare
errSave
Business continuity management in the sharing economy: Insights from Airbnb online reviews
errTOURISM MANAGEMENT
IF12.4
err2025-04-01
err0
PREAI
errChen, Bowei; Anker, Thomas Boysen; Liang, Xiaoning
errShare
errSave
When chatbots fail: exploring user coping following a chatbots-induced service failure
errinformation technology
IF5.6
err2024-07-08
err5
PREAI
errZhang, Ruby Wenjiao; Liang, Xiaoning; Wu, Szu-Hsin
errShare
errSave
Antecedents and outcomes of open innovation over the past 20 years: A framework and meta-analysis
errJOURNAL OF PRODUCT INNOVATION MANAGEMENT
IF8
err2023-12-11
err5
PREAI
errZhang, Hao; Ma, Zengguang; Liang, Xiaoning; Garrett, Tony C.
errShare
errSave
Whose customer orientation? Exploring the relationships between leaders, team customer orientation climate and customer satisfaction
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2023-06-13
err1
PREAI
errZhao, Xin; Fu, Na; Liang, Xiaoning
errShare
errSave
Do not settle for simple assessment: the effects of marketing metric uses on market-sensing capability
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2023-04-27
err0
PREAI
errLiang, Xiaoning; Froesen, Johanna; Gao, Yuhui
errShare
errSave
Facing a Trend of Icon Simplicity: Evidence from Event-Related Potentials
errINTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
IF4.9
err2023-02-06
err8
PREAI
errLiu, Weilin; Cao, Yaqin; Liang, Xiaoning; Proctor, Robert W. W.; Duffy, Vincent G. G.
errShare
errSave
From data acquisition to validation: a complete workflow for predicting individual customer lifetime value
errJOURNAL OF MARKETING ANALYTICS
IF3.5
err2022-11-21
err2
PREAI
errNie, Dongyun; Scriney, Michael; Liang, Xiaoning; Roantree, Mark
errShare
errSave
The effects of online reviews on the popularity of user-generated design ideas within the Lego community
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2022-07-29
err9
PREAI
errZhang, Hao; Lin, Qingyue; Qi, Chenyue; Liang, Xiaoning
errShare
errSave
Marketing performance measurement systems and firm performance Are marketing capabilities the missing links?
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2020-02-29
err21
errOAAI
errLiang, Xiaoning; Gao, Yuhui
errShare
errSave
The Effect of Webpage Complexity and Banner Animation on Banner Effectiveness in a Free Browsing Task
errINTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
IF4.9
err2018-09-19
err30
PREAI
errLiu, Weilin; Liang, Xiaoning; Liu, Fantao
errShare
errSave
How homepage aesthetic design influences users' satisfaction: Evidence from China
errDISPLAYS
IF3.4
err2016-04-01
err47
PREAI
errLiu, Weilin; Guo, Fu; Ye, Guoquan; Liang, Xiaoning
errShare
errSave

Research Directions

The data has not been retrieved yet.
Co-authors
Cooperation Journals
R
Robert W. Proctor
H-index: 56 · Papers: 675
Y
Yaoqi Li
H-index: 29 · Papers: 118
F
Fu Guo
H-index: 28 · Papers: 93
N
Na Fu
H-index: 27 · Papers: 155
L
Lisa C. Wan
H-index: 22 · Papers: 81
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