关新华 (Xinhua Guan)

Guangdong University of Finance and Economics教授

H指数:19

被引数:1,082

个人简介

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教育背景

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工作经历

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荣誉奖项

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The more consistent, the more in love? Research on the impact of service robot and hotel brand personality congruence on brand love

越一致，越爱吗？服务机器人与酒店品牌个性契合度对品牌喜爱度影响的研究

tourism management

IF6.9

2025-08-060

PRE

An eye for an eye: Exploring how human-robot service attributes affect customers' negative electronic word-of-mouth

以眼还眼：探索人机服务属性如何影响顾客的负面电子口碑

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

IF8.3

2025-05-010

PRE

Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

机器人让我感觉更像人类！探究员工与机器人互动如何减少工作场所非人化。

TOURISM MANAGEMENT

IF12.4

2025-02-251

PRE

The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective

服务机器人兼容性对酒店员工学习行为的影响: 变革性学习视角

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT

IF11

2024-11-070

PRE

What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees' exploitative and exploratory learning behaviors

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

IF8.3

2024-10-010

PRE

Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study

international journal of hospitality management

IF9

2024-09-261

PRE

Contesting women's history in cultural and heritage tourism: a horizon 2050 paper

TOURISM REVIEW

IF7.9

2024-08-260

PRE

Facing AI with knowledge: an investigative study on the utilisation of service robots and employee knowledge management behaviours

用知识面对人工智能: 服务机器人使用与员工知识管理行为的调查研究

CURRENT ISSUES IN TOURISM

IF4.6

2024-08-184

PRE

Using value co-creation behavior as a mediator to explore the influence of virtual tourism community characteristics on destination brand equity

JOURNAL OF BRAND MANAGEMENT

IF4.1

2024-07-050

PRE

Exploring online deviant behaviour: a study on the impact of internet anonymity on tourists' exaggerated comments

CURRENT ISSUES IN TOURISM

IF4.6

2024-05-170

PRE

Social networks and travel intention: the impact of travel content to consumption, social comparison and envy

TOURISM REVIEW

IF7.9

2024-02-134

PRE

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction

JOURNAL OF HOSPITALITY & TOURISM RESEARCH

IF5.3

2022-11-231

PRE

Constructing a value co-destruction behavior scale in business-to-customer service context

SERVICE INDUSTRIES JOURNAL

IF7.4

2022-10-012

PRE

Trick or treat! How to reduce co-destruction behavior in tourism workplace based on conservation of resources theory?*

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT

IF7.8

2022-09-019

PRE

An eye for an eye? Exploring the influence of tourist mistreatment on employee service rule commitment

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT

IF7.8

2022-06-017

PRE

Will catering employees' job dissatisfaction lead to brand sabotage behavior? A study based on conservation of resources and complexity theories

international journal of hospitality management

IF9

2022-02-2820

PRE

Exploring key factors influencing customer behavioral intention in robot restaurants

international journal of hospitality management

IF9

2021-12-1651

PRE

A study on the influencing factors of value co-destruction behavior in tourism interaction from the perspective of customer subjective fitting

JOURNAL OF TRAVEL & TOURISM MARKETING

IF9

2021-10-119

PREAI

The antecedents and consequences of the co-creation experience in virtual tourist communities: From the perspective of social capital in virtual space

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT

IF7.8

2021-09-0119

PRE

The spatial agglomeration productivity premium of hotel and catering enterprises

酒店餐饮企业的空间集聚生产率溢价

CITIES

IF6.6

2021-05-0111

PREAI

关新华 (Xinhua Guan)

个人简介

教育背景

工作经历

荣誉奖项

研究方向