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E

Estelle van Tonder

university of south africa

15H指数
58论文数
984被引数
收录论文 14
发表时间
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Guest editorial: A theatrical perspective of customer-to-customer (C2C) interactions and helping behaviours in the banking environment客座编辑：银行业环境中顾客间（C2C）互动及助人行为的一个戏剧视角
errInternational Journal of Bank Marketing
IF6.9
err2026-01-08
err0
errOAAI
errEstelle van Tonder; Stephen Graham Saunders; Naz Onel; Jillian Farquhar
err分享
err收藏
Peer Interactions in Self-Service Contexts: Comfort, Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours自助服务情境中的同伴互动：舒适感、信任和胜任力作为后帮助期顾客公民行为的驱动因素
errAustralasian Marketing Journal
IF3.8
err2025-11-21
err0
errOAAI
errEstelle Van Tonder; Yuanyuan (Gina) Cui; Patrick van Esch; Stephen Saunders
err分享
err收藏
Ongoing value co-creation amidst service encounter setbacks in the banking environment: a viewpoint and call to action银行环境中服务互动挫折背景下的持续价值共创：观点与行动呼吁
errInternational Journal of Bank Marketing
IF6.9
err2025-06-17
err0
PREAI
errEstelle van Tonder
err分享
err收藏
Customer helping behaviour in the banking environment: a gift-giving perspective and research agenda
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2024-07-30
err0
PREAI
errvan Tonder, Estelle; Saunders, Stephen Graham
err分享
err收藏
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes影响绿色顾客公民行为的社会和个人因素: 主观规范，内部价值观和态度的作用
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2023-03-01
err61
PREAI
errTonder, Van; Saunders, S. G.; Fullerton, S.; De Beer, L. T.
err分享
err收藏
Factors promoting customer citizenship behaviours and the moderating role of self-monitoring: a study of ride-hailing services
errEUROPEAN BUSINESS REVIEW
IF3.7
err2022-07-18
err3
PREAI
errVan Tonder, Estelle; Petzer, Daniel J.
err分享
err收藏
Customer helping and advocacy behaviours within dyadic financial service relationships: a gift-giving perspective
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2021-10-29
err4
PREAI
errvan Tonder, Estelle; Saunders, Stephen Graham; Mwavita, Mwarumba; Kim, Sohee
err分享
err收藏
Marketing financial services in sub-Saharan Africa
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2021-06-08
err3
errOAAI
errvan Tonder, Estelle; Petzer, Daniel Johannes; Farquhar, Jillian Dawes
err分享
err收藏
Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services
errTQM JOURNAL
IF4.4
err2020-12-04
err12
PREAI
errvan Tonder, Estelle; Petzer, Daniel Johannes
err分享
err收藏
New perspective on informal knowledge sharing in the self-service environment
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2018-12-25
err4
PREAI
errVan Tonder, E.; De Beer, L. T.; Kuyper, T.
err分享
err收藏
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2018-11-01
err58
PREAI
errvan Tonder, Estelle; Saunders, Stephen Graham; Lisita, Inonge Theresa; de Beer, Leon Tielman
err分享
err收藏
Perceived value, relationship quality and positive WOM intention in banking
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2018-09-06
err41
PREAI
errvan Tonder, Estelle; Petzer, Daniel J.; van Vuuren, Naomi; De Beer, Leon T.
err分享
err收藏
Perspectives on other customers' roles in citizenship behaviour
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2018-04-03
err16
errOAAI
errvan Tonder, Estelle; Petzer, Daniel Johannes
err分享
err收藏
The interrelationships between relationship marketing constructs and customer engagement dimensions关系营销结构与客户参与度维度之间的相互关系
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2018-01-17
err94
PREAI
errvan Tonder, Estelle; Petzer, Daniel Johannes
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
P
Patrick van Esch
H 指数: 32 · 论文数: 108
L
Leon T. De Beer
H 指数: 29 · 论文数: 132
D
Daniël J. Petzer
H 指数: 20 · 论文数: 93
J
Jillian Dawes Farquhar
H 指数: 19 · 论文数: 78
S
Stephen Graham Saunders
H 指数: 16 · 论文数: 89
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