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When brands get branded

delete2009-03-01
delete25
PRE
AI
F
Frank Hüber *
J
Johannes Vogel
F
Frederik Meyer
DOI:10.1177/1470593108100069delete
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摘要

摘要

En 中文
Recent perspectives on branding have claimed that consumers establish relationships with brands (Fournier, 1998). According to this view, one has also to consider that - similar to human relationships - transgressions may occur in such a relationship. Brand misconduct describes a brand's behaviour that consumers do not agree with, e. g. Coca-Cola's introduction of the so-called New Coke in the eighties. After an introduction and definition different forms of misconduct are distinguished. The possible consequences, how the company can react to brand misconduct and, ultimately, the implications for branding theory development are examined.
Keyword:
brand misconduct
brand relationships
crisis management
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期刊

Journal of Marketing Theory and Practice 封面图
Journal of Marketing Theory and Practice
IF:
5.3
论文数:
907
被引数:
4.3K

机构

J
Johannes Gutenberg University of Mainz
学者数:
2.4W
论文数: 1.8W
被引数: 28
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