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When brands get branded
DOI:10.1177/1470593108100069.png)
摘要
En 中文
Recent perspectives on branding have claimed that consumers establish relationships with brands (Fournier, 1998). According to this view, one has also to consider that - similar to human relationships - transgressions may occur in such a relationship. Brand misconduct describes a brand's behaviour that consumers do not agree with, e. g. Coca-Cola's introduction of the so-called New Coke in the eighties. After an introduction and definition different forms of misconduct are distinguished. The possible consequences, how the company can react to brand misconduct and, ultimately, the implications for branding theory development are examined.
Keyword:
brand misconduct
brand relationships
crisis management
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期刊
IF:
5.3
论文数:
907
被引数:
4.3K
机构
引用论文
Consumers and their brands: Developing relationship theory in consumer research消费者及其品牌: 消费者研究中的发展关系理论
Compensation of machine directional register in a multi-layer roll-to-roll printed electronics
ICCAS 2010
IF0

