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R

Raechel Johns

university of canberra

18H指数
105论文数
1.2K被引数
收录论文 21
发表时间
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Running the Gauntlet: Experiences of Transgender and Gender-Diverse People in the Recruitment Process穿越障碍：跨性别和性别多元者在招聘过程中的经历
errgender, work & organization
IF0
err2026-04-30
err0
errOAAI
errRobin C. Ladwig; Michael James Walsh; Raechel Johns
err分享
err收藏
Changing Nature of Consumer Values Toward Negative Word of Mouth: Voice and Risk Avoidance as Moderators
errJOURNAL OF CONSUMER BEHAVIOUR
IF5.2
err2024-11-11
err0
errOAAI
errWako, Ali; Fatima, Johra Kayeser; Johns, Raechel
err分享
err收藏
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2024-10-15
err2
PREAI
errKhan, Md Irfanuzzaman; Fatima, Johra Kayeser; Bahmannia, Somayeh; Chatrath, Sarvjeet Kaur; Dale, Naomi F.; Johns, Raechel
err分享
err收藏
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2024-03-01
err9
errOAAI
errFatima, Johra Kayeser; Khan, Md Irfanuzzaman; Bahmannia, Somayeh; Chatrath, Sarvjeet Kaur; Dale, Naomi F.; Johns, Raechel
err分享
err收藏
Service system resilience under resource scarcity: from vulnerability to balanced centricity
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-12-01
err5
errOAAI
errLeino, Henna M.; Davey, Janet; Johns, Raechel
err分享
err收藏
Organisational knowledge stocks and exploitative development of new radical products组织知识储备与新型激进产品的开发
errMANAGEMENT DECISION
IF5.1
err2023-07-26
err1
PREAI
errWong, Bing Peng-Loong; Saleh, M. Abu; Johns, Raechel; Chinta, Ravi
err分享
err收藏
The impact of social media use on customer experiences within physical service environments
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-06-06
err2
PREAI
errJohns, Raechel; Walsh, Michael J.; Dale, Naomi F.
err分享
err收藏
Reducing inequalities through strengths-based co-creation: indigenous students' capabilities and transformative service mediator practices
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-03-07
err5
PREAI
errDavey, Janet; Johns, Raechel; Blackwell, James
err分享
err收藏
The straw that breaks the camel's back: service provider vulnerability to customer incivility
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2022-06-24
err13
PREAI
errLoh, Jennifer; Khan, Md Irfanuzzaman; Johns, Raechel
err分享
err收藏
That's not true! paired interviews as a method for contemporaneous moderation of self-reporting on a shared service experience
errJOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT
IF7.8
err2021-12-01
err6
PREAI
errDale, Naomi F.; Johns, Raechel; Walsh, Michael James
err分享
err收藏
Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-09-21
err17
errOAAI
errJohns, Raechel; Davey, Janet
err分享
err收藏
The dynamic role of rapport on satisfaction-commitment relationship Testing alternative models
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2020-03-29
err12
PREAI
errFatima, Johra Kayeser; Di Mascio, Rita; Quazi, Ali; Johns, Raechel
err分享
err收藏
The role of health locus of control in value co-creation for standardized screening services
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2019-12-17
err14
errOAAI
errDavey, Janet; Herbst, Judith; Johns, Raechel; Parkinson, Joy; Russell-Bennett, Rebekah; Zainuddin, Nadia
err分享
err收藏
Mediation effects of service features on rapport-dependency link in emerging market
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2019-12-09
err7
PREAI
errFatima, Johra Kayeser; di Mascio, Rita; Johns, Raechel; Quazi, Ali
err分享
err收藏
Consumer well-being research: integrating social marketing and service research
errJOURNAL OF SOCIAL MARKETING
IF2.6
err2019-09-18
err9
PREAI
errJohns, Raechel
err分享
err收藏
The social media tourist gaze: social media photography and its disruption at the zoo
errINFORMATION TECHNOLOGY & TOURISM
IF7
err2019-09-10
err34
PREAI
errWalsh, Michael James; Johns, Raechel; Dale, Naomi F.
err分享
err收藏
The role of empathy in the service experience
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2019-08-21
err17
errOAAI
errTan, Adrian Heng Tsai; Muskat, Birgit; Johns, Raechel
err分享
err收藏
Introducing the transformative service mediator: value creation with vulnerable consumers引入变革性服务中介: 弱势消费者的价值创造
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-02-11
err61
errOAAI
errJohns, Raechel; Davey, Janet
err分享
err收藏
Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator
errPSYCHOLOGY & MARKETING
IF9.1
err2018-04-22
err16
PREAI
errFatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel
err分享
err收藏
Inclusive by design: transformative services and sport-event accessibility
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2016-12-01
err55
errOAAI
errDickson, Tracey J.; Darcy, Simon; Johns, Raechel; Pentifallo, Caitlin
err分享
err收藏

研究方向

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合作学者
合作期刊
S
Simon Darcy
H 指数: 47 · 论文数: 319
R
Rebekah Russell‐Bennett
H 指数: 42 · 论文数: 354
A
Ali Quazi
H 指数: 31 · 论文数: 168
H
Howard Davey
H 指数: 29 · 论文数: 116
J
Joy Parkinson
H 指数: 28 · 论文数: 125
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