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A

Amy L. Ostrom

University of Illinois Urbana-Champaign

34H指数
81论文数
1.9W被引数
收录论文 20
发表时间
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Service Research Priorities: Designing Sustainable Service Ecosystems服务研究重点: 设计可持续的服务生态系统
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-09-05
err100
errOAAI
errField, Joy M.; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Ostrom, Amy L.; Lemon, Katherine N.; Huang, Ming-Hui; McColl-Kennedy, Janet R.
err分享
err收藏
Service Research Priorities: Managing and Delivering Service in Turbulent Times服务研究优先事项: 在动荡时期管理和提供服务
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-07-05
err168
PREAI
errOstrom, Amy L.; Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Katherine N.; Huang, Ming-Hui; McColl-Kennedy, Janet R.
err分享
err收藏
Consumers on the Job: Contextualization Crafting in Expert Services
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-05-04
err19
errOAAI
errAzzari, Courtney Nations; Anderson, Laurel; Mende, Martin; Jefferies, Josephine Go; Downey, Hilary; Ostrom, Amy L.; Spanjol, Jelena
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Elevating the human experience (HX) through service research collaborations: introducing ServCollab
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-18
err60
errOAAI
errFisk, Raymond P.; Alkire (nee Nasr), Linda; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy L.; Patricio, Lia
err分享
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Intercultural competence and customer facial recognition
errJOURNAL OF SERVICES MARKETING
IF4.5
err2018-08-10
err3
PREAI
errHenderson, Geraldine Rosa; Rank-Christman, Tracy; White, Tiffany Barnett; Grantham, Kimberly Dillon; Ostrom, Amy L.; Lynch, John G.
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Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers' Service ExperiencesDomo Arigato先生Roboto: 在组织前线和客户服务体验中出现自动化的社交存在
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-11-28
err769
errOAAI
errvan Doorn, Jenny; Mende, Martin; Noble, Stephanie M.; Hulland, John; Ostrom, Amy L.; Grewal, Dhruv; Petersen, J. Andrew
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Retrospective: the effect of guarantees on consumers' evaluation of services
errJOURNAL OF SERVICES MARKETING
IF4.5
err2016-07-11
err5
PREAI
errOstrom, Amy L.; Iacobucci, Dawn
err分享
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Billions of impoverished people deserve to be better served A call to action for the service research community
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2016-03-21
err94
errOAAI
errFisk, Raymond P.; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy; Patricio, Lia; Reynoso, Javier; Sebastiani, Roberta
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Futurizing smart service: implications for service researchers and managers未来智能服务: 对服务研究人员和管理人员的启示
errJOURNAL OF SERVICES MARKETING
IF4.5
err2015-09-14
err207
errOAAI
errWuenderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; Patricio, Lia; Sousa, Rui; Voss, Chris; Lemmink, Jos G. A. M.
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Service Research Priorities in a Rapidly Changing Context快速变化背景下的服务研究重点
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2015-04-13
err1.0K
errOAAI
errOstrom, Amy L.; Parasuraman, A.; Bowen, David E.; Patricio, Lia; Voss, Christopher A.
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Transformative service research: An agenda for the future变革性服务研究: 未来议程
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2013-08-01
err673
PREAI
errAnderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, Raymond P.; Gallan, Andrew S.; Giraldo, Mario; Mende, Martin; Mulder, Mark; Rayburn, Steven W.; Rosenbaum, Mark S.; Shirahada, Kunio; Williams, Jerome D.
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Moving Forward and Making a Difference: Research Priorities for the Science of Service
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2010-01-18
err1.1K
PREAI
errOstrom, Amy L.; Bitner, Mary Jo; Brown, Stephen W.; Burkhard, Kevin A.; Goul, Michael; Smith-Daniels, Vicki; Demirkan, Haluk; Rabinovich, Elliot
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Frontline employee motivation to participate in service innovation implementation一线员工参与服务创新实施的激励
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2009-05-28
err236
PREAI
errCadwallader, Susan; Jarvis, Cheryl Burke; Bitner, Mary Jo; Ostrom, Amy L.
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Service blueprinting: A practical technique for service innovation
errCALIFORNIA MANAGEMENT REVIEW
IF7.3
err2008-04-01
err674
PREAI
errBitner, Mary Jo; Ostrom, Amy L.; Morgan, Felicia N.
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A cup of coffee with a dash of love - An investigation of commercial social support and third-place attachment
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2007-08-01
err226
PREAI
errRosenbaum, Mark S.; Ward, James; Walker, Beth A.; Ostrom, Amy L.
err分享
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Developing effective prevention services for the real world: A prevention service development model为现实世界开发有效的预防服务: 预防服务开发模型
errAMERICAN JOURNAL OF COMMUNITY PSYCHOLOGY
IF2.3
err2005-06-01
err78
PREAI
errSandler, I; Ostrom, A; Bitner, MJ; Ayers, TS; Wolchik, S; Daniels, VS
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Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies在替代服务交付模式中进行选择: 对自助服务技术的客户试用的调查
errJOURNAL OF MARKETING
IF10.4
err2005-04-01
err1.1K
PREAI
errMeuter, ML; Bitner, MJ; Ostrom, AL; Brown, SW
err分享
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The influence of technology anxiety on consumer use and experiences with self-service technologies技术焦虑对消费者使用和体验自助服务技术的影响
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2003-11-01
err725
PREAI
errMeuter, ML; Ostrom, AL; Bitner, MJ; Roundtree, R
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Client co-production in knowledge-intensive business services
errCALIFORNIA MANAGEMENT REVIEW
IF7.3
err2002-07-01
err530
PREAI
errBettencourt, LA; Ostrom, AL; Brown, SW; Roundtree, RI
err分享
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Self-service technologies: Understanding customer satisfaction with technology-based service encounters
errJOURNAL OF MARKETING
IF10.4
err2000-07-01
err1.7K
errOAAI
errMeuter, ML; Ostrom, AL; Roundtree, RI; Bitner, MJ
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
D
Dhruv Grewal
H 指数: 100 · 论文数: 360
A
A. Parasuraman
H 指数: 77 · 论文数: 219
I
Irwin N. Sandler
H 指数: 70 · 论文数: 300
S
Sharlene A. Wolchik
H 指数: 60 · 论文数: 231
C
Chris Voss
H 指数: 59 · 论文数: 159
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