Valerie S. Folkes - Publications, H-index & Citations | 科言猫

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Valerie S. Folkes

university of southern california

32H指数

80论文数

7.7K被引数

收录论文 8

发表时间

When one bad apple spoils consumers' judgment of the brand: exposure to an employee's non-workplace transgression and potential remedies

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE

IF10.1

2018-05-19

14

PREAI

Johnson, Allison R.; Folkes, Valerie S.; Wang, Juan

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Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me 人性化品牌: 当品牌看起来像我，我的一部分，并与我的关系

JOURNAL OF CONSUMER PSYCHOLOGY

IF6.1

2017-01-11

300

PREAI

MacInnis, Deborah J.; Folkes, Valerie S.

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It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

JOURNAL OF SERVICE RESEARCH

IF8.6

2011-04-17

63

OAAI

Porath, Christine; MacInnis, Deborah; Folkes, Valerie S.

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The Disciplinary Status of Consumer Behavior: A Sociology of Science Perspective on Key Controversies

JOURNAL OF CONSUMER RESEARCH

IF6.4

2010-04-01

131

PREAI

MacInnis, Deborah J.; Folkes, Valerie S.

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The Positivity effect in perceptions of services: Seen one, seen them all?

JOURNAL OF CONSUMER RESEARCH

IF6.4

2003-06-01

80

PREAI

Folkes, VS; Patrick, VM

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Consumer affective reactions to product problems when the timing of warranty expiration varies

JOURNAL OF BUSINESS RESEARCH

IF9.8

1998-07-01

25

OAAI

Lassar, WM; Folkes, VS; Grewal, D; Costley, C

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WHEN TO SAY WHEN - EFFECTS OF SUPPLY ON USAGE

JOURNAL OF CONSUMER RESEARCH

IF6.4

1993-12-01

86

PREAI

FOLKES, VS; MARTIN, IM; GUPTA, K

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A FIELD-STUDY OF CAUSAL INFERENCES AND CONSUMER REACTION - THE VIEW FROM THE AIRPORT 因果推断与消费者反应的实地研究 -- 来自机场的视角

JOURNAL OF CONSUMER RESEARCH

IF6.4

1987-03-01

458

PREAI

FOLKES, VS; KOLETSKY, S; GRAHAM, JL

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