Tracey S. Dagger - Publications, H-index & Citations

Tracey S. Dagger

Monash University

23H指数

69论文数

4.3K被引数

收录论文 13

发表时间

A socio-cognitive approach to customer adherence in health care

EUROPEAN JOURNAL OF MARKETING

IF5.1

2014-04-08

OAAI

Snell, Lan; White, Lesley; Dagger, Tracey

The effect of relationship desire on consumer-to-business relationships

EUROPEAN JOURNAL OF MARKETING

IF5.1

2013-03-29

PREAI

Raciti, Maria M.; Ward, Tony; Dagger, Tracey S.

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

JOURNAL OF SERVICE RESEARCH

IF8.6

2013-03-22

PREAI

Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; McColl-Kennedy, Janet R.

Matching service recovery solutions to customer recovery preferences

EUROPEAN JOURNAL OF MARKETING

IF5.1

2012-09-14

PREAI

Nguyen, Doan T.; McColl-Kennedy, Janet R.; Dagger, Tracey S.

Health Care Customer Value Cocreation Practice Styles

JOURNAL OF SERVICE RESEARCH

IF8.6

2012-05-01

745

PREAI

McColl-Kennedy, Janet R.; Vargo, Stephen L.; Dagger, Tracey S.; Sweeney, Jillian C.; van Kasteren, Yasmin

Uncovering the real effect of switching costs on the satisfaction-loyalty association The critical role of involvement and relationship benefits

EUROPEAN JOURNAL OF MARKETING

IF5.1

2012-03-30

PREAI

Dagger, Tracey S.; David, Meredith E.

Forecasting television ratings

INTERNATIONAL JOURNAL OF FORECASTING

IF7.1

2011-10-01

PREAI

Danaher, Peter J.; Dagger, Tracey S.; Smith, Michael S.

Do relationship benefits and maintenance drive commitment and loyalty?

JOURNAL OF SERVICES MARKETING

IF4.5

2011-07-05

109

PREAI

Dagger, Tracey S.; David, Meredith E.; Ng, Sandy

Service quality, trust, commitment and service differentiation in business relationships

JOURNAL OF SERVICES MARKETING

IF4.5

2010-08-03

116

PREAI

Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don

Embedding relationship cues in written communication

JOURNAL OF SERVICES MARKETING

IF4.5

2010-04-27

PREAI

Raciti, Maria M.; Dagger, Tracey S.

A hierarchical model of health service quality: Scale development and investigation of an integrated model

JOURNAL OF SERVICE RESEARCH

IF8.6

2007-11-01

533

PREAI

Dagger, Tracey S.; Sweeney, Jillian C.; Johnson, Lester W.

Service quality attribute weights - How do novice and longer-term customers construct service quality perceptions?

JOURNAL OF SERVICE RESEARCH

IF8.6

2007-08-01

161

PREAI

Dagger, Tracey S.; Sweeney, Jillian C.

The effect of service evaluations on behavioral intentions and quality of life

JOURNAL OF SERVICE RESEARCH

IF8.6

2006-08-01

167

PREAI

Dagger, Tracey S.; Sweeney, Jillian C.

研究方向