logo
科言猫学术研究的AI总结
language
手机端手机端
  • Phone Feature微信小程序
简体中文简体中文
notice消息通知
博客博客
delete
arrow
返回
C

Claes Fornell

university of michigan system

58H指数
163论文数
18.9W被引数
收录论文 23
发表时间
logo
Customer satisfaction and international business: A multidisciplinary review and avenues for research
errJOURNAL OF INTERNATIONAL BUSINESS STUDIES
IF9
err2022-08-16
err16
PREAI
errHult, G. Tomas M.; Morgeson, Forrest V., III; Sharma, Udit; Fornell, Claes
err分享
err收藏
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship
errJOURNAL OF MARKETING
IF10.4
err2020-06-23
err62
errOAAI
errMorgeson, Forrest V., III; Hult, G. Tomas M.; Mithas, Sunil; Keiningham, Timothy; Fornell, Claes
err分享
err收藏
An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction一种异常异常的无形资产: 客户满意度的股票回报
errJOURNAL OF MARKETING
IF10.4
err2016-09-01
err21
PREAI
errFornell, Claes; Morgeson, Forrest V., III; Hult, G. Tomas M.
err分享
err收藏
Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible客户满意度的股票回报确实击败了市场: 衡量营销无形资产的影响
errJOURNAL OF MARKETING
IF10.4
err2016-09-01
err112
PREAI
errFornell, Claes; Morgeson, Forrest V., III; Hult, G. Tomas M.
err分享
err收藏
Do managers know what their customers think and why?
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2016-06-01
err95
errOAAI
errHult, G. Tomas M.; Morgeson, Forrest V., III; Morgan, Neil A.; Mithas, Sunil; Fornell, Claes
err分享
err收藏
Information Technology, Customer Satisfaction, and Profit: Theory and Evidence
errINFORMATION SYSTEMS RESEARCH
IF5.1
err2016-03-01
err50
PREAI
errMithas, Sunil; Krishnan, M. S.; Fornell, Claes
err分享
err收藏
Designing web sites for customer loyalty across business domains: A multilevel analysis
errinformation management
IF6.2
err2014-12-09
err141
errOAAI
errMithas, Sunil; Ramasubbu, Narayan; Krishnan, M. S.; Fornell, Claes
err分享
err收藏
Reexamining the Market Share-Customer Satisfaction Relationship重新审视市场份额与顾客满意度的关系
errJOURNAL OF MARKETING
IF10.4
err2013-09-01
err165
PREAI
errRego, Lopo L.; Morgan, Neil A.; Fornell, Claes
err分享
err收藏
The Effect of Customer Satisfaction on Consumer Spending Growth
errJOURNAL OF MARKETING RESEARCH
IF5
err2010-02-01
err165
PREAI
errFornell, Claes; Rust, Roland T.; Dekimpe, Marnik G.
err分享
err收藏
The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
errthe academy of marketing science
IF4.9
err2009-09-01
err54
errOAAI
errFornell, Claes; Mithas, Sunil; Morgeson, Forrest V., III
err分享
err收藏
The statistical significance of portfolio returns
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2009-06-01
err16
PREAI
errFornell, Claes; Mithas, Sunil; Morgeson, Forrest
err分享
err收藏
Customer satisfaction and stock prices: High returns, low risk
errJOURNAL OF MARKETING
IF10.4
err2006-01-01
err601
PREAI
errFornell, C; Mithas, S; Morgeson, FV; Krishnan, MS
err分享
err收藏
Why do customer relationship management applications affect customer satisfaction?
errJOURNAL OF MARKETING
IF10.4
err2005-10-01
err466
PREAI
errMithas, S; Krishnan, MS; Fornell, C
err分享
err收藏
Customer satisfaction and shareholder value
errJOURNAL OF MARKETING
IF10.4
err2004-10-01
err837
PREAI
errAnderson, EW; Fornell, C; Mazvancheryl, SK
err分享
err收藏
Customer satisfaction, productivity, and profitability: Differences between goods and services
errthe academy of marketing science
IF4.9
err1997-05-01
err769
PREAI
errAnderson, EW; Fornell, C; Rust, RT
err分享
err收藏
RATIONAL AND ADAPTIVE PERFORMANCE EXPECTATIONS IN A CUSTOMER SATISFACTION FRAMEWORK
errJOURNAL OF CONSUMER RESEARCH
IF6.4
err1995-03-01
err352
errOAAI
errJOHNSON, MD; ANDERSON, EW; FORNELL, C
err分享
err收藏
ASSUMPTIONS OF THE 2-STEP APPROACH - REPLY
errSOCIOLOGICAL METHODS & RESEARCH
IF6.5
err1992-02-01
err21
errOAAI
errFORNELL, C; YI, YJ
err分享
err收藏
ASSUMPTIONS OF THE 2-STEP APPROACH TO LATENT VARIABLE MODELING
errSOCIOLOGICAL METHODS & RESEARCH
IF6.5
err1992-02-01
err106
errOAAI
errFORNELL, C; YI, YJ
err分享
err收藏
THE RELATIONSHIP BETWEEN ADVERTISING AND PRODUCT QUALITY OVER THE PRODUCT LIFE-CYCLE - A CONTINGENCY THEORY
errJOURNAL OF MARKETING RESEARCH
IF5
err1988-02-01
err92
PREAI
errTELLIS, GJ; FORNELL, C
err分享
err收藏
THE NATURE AND METHODOLOGICAL IMPLICATIONS OF THE COGNITIVE REPRESENTATION OF PRODUCTS
errJOURNAL OF CONSUMER RESEARCH
IF6.4
err1987-09-01
err59
errOAAI
errJOHNSON, MD; FORNELL, C
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
F
Fred L. Bookstein
H 指数: 95 · 论文数: 492
G
G. Tomas M. Hult
H 指数: 92 · 论文数: 310
D
David F. Larcker
H 指数: 81 · 论文数: 294
R
Roland T. Rust
H 指数: 72 · 论文数: 227
G
Gerard J. Tellis
H 指数: 69 · 论文数: 235
查看更多