arrow
返回
R

Rodolfo Vázquez‐Casielles

University of Oviedo

22H指数
38论文数
2.2K被引数
收录论文 13
发表时间
err分享
err收藏
Is showrooming really so terrible? start understanding showroomers
err2020-05-01
err52
PREAI
errViejo-Fernandez, Nuria; Jose Sanzo-Perez, Maria; Vazquez-Casielles, Rodolfo
err分享
err收藏
err分享
err收藏
Fuzzy inference suitability to determine the utilitarian quality of B2C websites
err2017-08-01
err10
PREAI
errCastro-Lopez, Adrian; Puente, Javier; Vazquez-Casielles, Rodolfo
err分享
err收藏
Why didn't it work out? The effects of attributions on the efficacy of recovery strategies
err2015-11-09
err24
PREAI
errIglesias, Victor; Varela-Neira, Concepcion; Vazquez-Casielles, Rodolfo
err分享
err收藏
Intentionality attributions and humiliation The impact on customer behavior
err2014-05-06
err18
PREAI
errVarela-Neira, Concepcion; Vazquez-Casielles, Rodolfo; Iglesias, Victor
err分享
err收藏
err分享
err收藏
err分享
err收藏
Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship
err2010-04-07
err80
PREAI
errVazquez-Casielles, Rodolfo; Suarez Alvarez, Leticia; Diaz Martin, Ana Maria
err分享
err收藏
Lack of preferential treatment: effects on dissatisfaction after a service failure
err2010-03-16
err26
PREAI
errVarela-Neira, Concepcion; Vazquez-Casielles, Rodolfo; Iglesias, Victor
err分享
err收藏
Satisfaction with service recovery: Perceived justice and emotional responses
err2009-08-01
err338
PREAI
errBelen del Rio-Lanza, Ana; Vazquez-Casielles, Rodolfo; Ma Diaz-Martin, Ana
err分享
err收藏
The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
err2008-06-26
err73
PREAI
errVarela-Neira, Concepcion; Vazquez-Casielles, Rodolfo; Iglesias-Argueelles, Victor
err分享
err收藏
Organizational learning and market orientation:: interface and effects on performance
err2005-04-01
err140
PREAI
errSantos-Vijande, ML; Sanzo-Pérez, MJ; Alvarez-González, LI; Vázquez-Casielles, R
err分享
err收藏