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Y

Yany Grégoire

hec montréal

26H指数
76论文数
4.8K被引数
收录论文 28
发表时间
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Frontline Employee Creativity and Sales Performance: A Multilevel and Dyadic Investigation一线员工创造力与销售绩效：一项多层次和二元关系研究
errJournal of Service Research
IF8.6
err2026-06-14
err0
PREAI
errSimon Boissonneault; Yany Grégoire; Bruno Lussier; Christian Vandenberghe
err分享
err收藏
The role of empathy in providers’ online customer complaints management共情在服务提供者在线客户投诉管理中的作用
errJournal of the Academy of Marketing Science
IF10.1
err2025-08-06
err0
PREAI
errHai-Anh Tran; Heiner Evanschitzky; Yany Grégoire; Bach Nguyen; Anders Gustafsson; Stephan Ludwig
err分享
err收藏
Breaking The Mold: Redefining Service Failure and Recovery打破常规：重新定义服务失败与恢复
errJournal of Service Research
IF8.6
err2025-05-29
err0
PREAI
errYany Grégoire; Katja Gelbrich; Chiara Orsingher; Yves Van Vaerenbergh
err分享
err收藏
Advancing toward the development of a discipline of negative events in marketing: A managerial perspective
errBUSINESS HORIZONS
IF7
err2025-03-01
err0
PREAI
errGregoire, Yany; Laufer, Daniel
err分享
err收藏
The attenuation effects of time and sensemaking surveys on customer revenge
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2024-08-20
err0
PREAI
errGregoire, Yany; Khamitov, Mansur; Carrillat, Francois A.; Rohani, Mina
err分享
err收藏
Striking the Right Notes: Long- and Short-Term Financial Impacts of Musicians' Charity Advocacy Versus Other Signaling Types
errJOURNAL OF BUSINESS ETHICS
IF6.7
err2023-11-06
err0
PREAI
errNguyen, Chau Minh; Nepomuceno, Marcelo Vinhal; Gregoire, Yany; Legoux, Renaud
err分享
err收藏
Let's Laugh About It! Using Humor to Address Complainers' Online Incivility
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2022-10-22
err7
errOAAI
errBeal, Mathieu; Gregoire, Yany; Carrillat, Francois A.
err分享
err收藏
The Effect of Incidental Prices in Online Display Ads on Consumer Internal Reference Price
errINTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE
IF3.8
err2022-06-24
err3
errOAAI
errShaker, Hamid; Senecal, Sylvain; Gregoire, Yany; Taboubi, Sihem
err分享
err收藏
An extended health belief model for COVID-19: understanding the media-based processes leading to social distancing and panic buying
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2022-05-16
err21
errOAAI
errHita, Marie Louise Radanielina; Gregoire, Yany; Lussier, Bruno; Boissonneault, Simon; Vandenberghe, Christian; Senecal, Sylvain
err分享
err收藏
The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-09-30
err15
errOAAI
errRasoulian, Shahin; Gregoire, Yany; Legoux, Renaud; Senecal, Sylvain
err分享
err收藏
How Do Observers React to Companies' Humorous Responses to Online Public Complaints?
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-02-04
err33
PREAI
errBeal, Mathieu; Gregoire, Yany
err分享
err收藏
Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-09-15
err53
errOAAI
errGregoire, Yany; Mattila, Anna S.
err分享
err收藏
Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-06-19
err29
errOAAI
errNazifi, Amin; Gelbrich, Katja; Gregoire, Yany; Koch, Sebastian; El-Manstrly, Dahlia; Wirtz, Jochen
err分享
err收藏
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2019-08-06
err243
PREAI
errKhamitov, Mansur; Gregoire, Yany; Suri, Anshu
err分享
err收藏
How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2018-07-30
err74
PREAI
errGregoire, Yany; Ghadami, Fateme; Laporte, Sandra; Senecal, Sylvain; Larocque, Denis
err分享
err收藏
What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas
errJOURNAL OF BUSINESS ETHICS
IF6.7
err2018-03-24
err28
PREAI
errGregoire, Yany; Legoux, Renaud; Tripp, Thomas M.; Radanielina-Hita, Marie-Louise; Joireman, Jeffrey; Rotman, Jeffrey D.
err分享
err收藏
The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad幽默用法对业务关系中的创造力，信任和绩效的作用: 对销售人员-客户二元组的分析
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2017-08-01
err67
PREAI
errLussier, Bruno; Gregoire, Yany; Vachon, Marc-Antoine
err分享
err收藏
Service crisis recovery and firm performance: insights from information breach announcements
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2017-05-25
err59
errOAAI
errRasoulian, Shahin; Gregoire, Yany; Legoux, Renaud; Senecal, Sylvain
err分享
err收藏
Managing social media crises with your customers: The good, the bad, and the ugly
errBUSINESS HORIZONS
IF7
err2015-03-01
err169
PREAI
errGregoire, Yany; Salle, Audrey; Tripp, Thomas M.
err分享
err收藏
How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-07-24
err69
PREAI
errGelbrich, Katja; Gaethke, Jana; Gregoire, Yany
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
A
Anna S. Mattila
H 指数: 84 · 论文数: 492
R
Robert J. Fisher
H 指数: 73 · 论文数: 441
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
J
Jean L. Johnson
H 指数: 61 · 论文数: 243
A
Anders Gustafsson
H 指数: 59 · 论文数: 350
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