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M

Mohamed Zaki

Institute for Manufacturing

26H指数
134论文数
3.9K被引数
收录论文 19
发表时间
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Orchestrating human-AI hybrids: Agency formation and re-configuration through conversational AI agents in physical service environments协调人机混合体：物理服务环境中通过对话式AI代理实现能动性形成与再配置
errElectronic Markets
IF6.8
err2026-05-18
err0
errOAAI
errMatthäus Wilga; Mohamed Zaki; Nina Lugmair; Angela Roth
err分享
err收藏
What can service research contribute to better understand B2B: Editorial for the special issue “Service Research in Business-to-Business Marketing”
errJournal of Business Research
IF9.8
err2026-01-24
err0
errOAAI
errMohamed Zaki; Anders Gustafsson; Janet McColl-Kennedy; Lars Witell
err分享
err收藏
Mobile applications (apps) as service provider actors
errINTERNATIONAL JOURNAL OF CONSUMER STUDIES
IF7.6
err2024-02-11
err2
errOAAI
errOrsingher, Chiara; McColl-Kennedy, Janet R.; Zaki, Mohamed; Green, Teegan; Varnfield, Marlien; Li, Jane; Butten, Kaley; Titman, Jason; Hansen, David
err分享
err收藏
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2023-10-16
err14
errOAAI
errBlumel, Jan Hendrik; Zaki, Mohamed; Bohne, Thomas
err分享
err收藏
Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-09-26
err4
errOAAI
errMcColl-Kennedy, Janet R.; Breidbach, Christoph F.; Green, Teegan; Zaki, Mohamed; Gain, Alexandria M.; van Driel, Mieke L.
err分享
err收藏
Transforming the construction sector: an institutional complexity perspective
errCONSTRUCTION INNOVATION-ENGLAND
IF3.5
err2021-08-14
err20
errOAAI
errOti-Sarpong, Kwadwo; Parn, Erika Anneli; Burgess, Gemma; Zaki, Mohamed
err分享
err收藏
Research on product-service systems: topic landscape and future trends
errJOURNAL OF MANUFACTURING TECHNOLOGY MANAGEMENT
IF6
err2021-06-01
err20
errOAAI
errBarravecchia, Federico; Franceschini, Fiorenzo; Mastrogiacomo, Luca; Zaki, Mohamed
err分享
err收藏
Cost-sensitive learning classification strategy for predicting product failures预测产品故障的成本敏感学习分类策略
errEXPERT SYSTEMS WITH APPLICATIONS
IF7.5
err2020-12-01
err19
errOAAI
errFrumosu, Flavia Dalia; Khan, Abdul Rauf; Schioler, Henrik; Kulahci, Murat; Zaki, Mohamed; Westermann-Rasmussen, Peter
err分享
err收藏
Customer experience management in the age of big data analytics: A strategic framework大数据分析时代的客户体验管理: 一个战略框架
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2020-08-01
err133
errOAAI
errHolmlund, Maria; Van Vaerenbergh, Yves; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Ordenes, Francisco Villarroel; Zaki, Mohamed
err分享
err收藏
More than a feeling? Toward a theory of customer delight
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-05
err34
errOAAI
errParasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed
err分享
err收藏
Text mining analysis roadmap (TMAR) for service research
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-01-08
err25
errOAAI
errZaki, Mohamed; McColl-Kennedy, Janet R.
err分享
err收藏
Digital transformation: harnessing digital technologies for the next generation of services
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-06-18
err176
errOAAI
errZaki, Mohamed
err分享
err收藏
Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective
errPRODUCTION PLANNING & CONTROL
IF5.4
err2019-05-15
err28
errOAAI
errZaki, Mohamed; Theodoulidis, Babis; Shapira, Philip; Neely, Andy; Tepel, Matthias Friedrich
err分享
err收藏
Gaining Customer Experience Insights That Matter
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2018-11-21
err164
errOAAI
errMcColl-Kennedy, Janet R.; Zaki, Mohamed; Lemon, Katherine N.; Urmetzer, Florian; Neely, Andy
err分享
err收藏
Customer experience challenges: bringing together digital, physical and social realms客户体验挑战: 将数字、物理和社交领域融合在一起
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-07
err428
errOAAI
errBolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed
err分享
err收藏
The interplay of customer experience and commitment
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err85
errOAAI
errKeiningham, Timothy; Ball, Joan; Benoit (nee Moeller), Sabine; Bruce, Helen L.; Buoye, Alexander; Dzenkovska, Julija; Nasr, Linda; Ou, Yi-Chun; Zaki, Mohamed
err分享
err收藏
Capturing value from big data - a taxonomy of data-driven business models used by start-up firms
errINTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
IF7.4
err2016-10-03
err231
errOAAI
errHartmann, Philipp Max; Zaki, Mohamed; Feldmann, Niels; Neely, Andy
err分享
err收藏
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-03-21
err127
errOAAI
errOrdenes, Francisco Villarroel; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed
err分享
err收藏
Total hip performance under magnetic field
errJOURNAL OF MATERIALS PROCESSING TECHNOLOGY
IF7.5
err2004-11-01
err3
PREAI
errZaki, M; Aljinaidi, A; Hamed, M
err分享
err收藏

研究方向

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合作学者
合作期刊
A
A. Parasuraman
H 指数: 77 · 论文数: 219
A
Andy Neely
H 指数: 73 · 论文数: 292
M
Mieke van Driel
H 指数: 55 · 论文数: 447
R
Ruth N. Bolton
H 指数: 49 · 论文数: 121
J
Janet R. McColl‐Kennedy
H 指数: 49 · 论文数: 226
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