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R

Ruth N. Bolton

Arizona State University

49H指数
121论文数
2.6W被引数
收录论文 39
发表时间
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Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters在不同市场管理全球零售品牌: 客户对服务接触反应的元分析
errJOURNAL OF RETAILING
IF10.2
err2022-06-01
err18
PREAI
errBolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; Witell, Lars
err分享
err收藏
Designing satisfying service encounters: website versus store touchpoints
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2021-09-29
err26
errOAAI
errBolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; Witell, Lars
err分享
err收藏
The Convergence of Sustainability and Marketing: Transforming Marketing to Respond to a New World
errAUSTRALASIAN MARKETING JOURNAL
IF3.8
err2021-04-08
err48
PREAI
errBolton, Ruth N.
err分享
err收藏
Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-07-01
err21
PREAI
errFang, Di; Fombelle, Paul W.; Bolton, Ruth N.
err分享
err收藏
The Long View on the Responsibilities of Business and Marketers
errJOURNAL OF MACROMARKETING
IF2.3
err2020-05-21
err5
PREAI
errBolton, Ruth N.
err分享
err收藏
Commentary: future directions of the service discipline
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-04-01
err30
PREAI
errBolton, Ruth N.
err分享
err收藏
Responsible Research in Retailing: Is Your Research Really Useful?
errJOURNAL OF RETAILING
IF10.2
err2019-09-01
err26
PREAI
errBolton, Ruth N.
err分享
err收藏
Customer experience challenges: bringing together digital, physical and social realms客户体验挑战: 将数字、物理和社交领域融合在一起
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-07
err428
errOAAI
errBolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed
err分享
err收藏
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2017-10-01
err428
errOAAI
errBenoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; Gruber, Thorsten; Kandampully, Jay
err分享
err收藏
Small details that make big differences A radical approach to consumption experience as a firm's differentiating strategy
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2014-04-14
err229
errOAAI
errBolton, Ruth N.; Gustafsson, Anders; McColl-Kennedy, Janet; Sirianni, Nancy J.; Tse, David K.
err分享
err收藏
Understanding Generation Y and their use of social media: a review and research agenda
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2013-06-14
err879
errOAAI
errBolton, Ruth N.; Parasuraman, A.; Hoefnagels, Ankie; Migchels, Nanne; Kabadayi, Sertan; Gruber, Thorsten; Loureiro, Yuliya Komarova; Solnet, David
err分享
err收藏
Decoding Customer-Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
errJOURNAL OF MARKETING RESEARCH
IF5
err2013-02-01
err173
PREAI
errMende, Martin; Bolton, Ruth N.; Bitner, Mary Jo
err分享
err收藏
Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-01-14
err22
PREAI
errTarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; Walker, Beth A.
err分享
err收藏
Customer Engagement: Opportunities and Challenges for Organizations
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2011-09-23
err117
PREAI
errBolton, Ruth N.
err分享
err收藏
To JM on Its 75th Anniversary
errJOURNAL OF MARKETING
IF10.4
err2011-07-01
err10
PREAI
errBolton, Ruth N.
err分享
err收藏
Why Attachment Security Matters: How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2011-06-13
err108
PREAI
errMende, Martin; Bolton, Ruth N.
err分享
err收藏
Balancing Risk and Return in a Customer Portfolio平衡客户投资组合中的风险和回报
errJOURNAL OF MARKETING
IF10.4
err2011-05-01
err71
PREAI
errTarasi, Crina O.; Bolton, Ruth N.; Hutt, Michael D.; Walker, Beth A.
err分享
err收藏
Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2010-08-11
err467
errOAAI
errLibai, Barak; Bolton, Ruth; Bugel, Marnix S.; de Ruyter, Ko; Goetz, Oliver; Risselada, Hans; Stephen, Andrew T.
err分享
err收藏
Opportunities for Innovation in the Delivery of Interactive Retail Services
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2010-05-01
err93
PREAI
errBerry, Leonard L.; Bolton, Ruth N.; Bridges, Cheryl H.; Meyer, Jeffrey; Parasuraman, A.; Seiders, Kathleen
err分享
err收藏
Interactive Services: A Framework, Synthesis and Research Directions
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2009-02-01
err294
PREAI
errBolton, Ruth; Saxena-Iyer, Shruti
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
D
Dhruv Grewal
H 指数: 100 · 论文数: 358
L
Leonard L. Berry
H 指数: 78 · 论文数: 321
A
A. Parasuraman
H 指数: 77 · 论文数: 219
P
Peter C. Verhoef
H 指数: 73 · 论文数: 316
V
Valarie A. Zeithaml
H 指数: 62 · 论文数: 112
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