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W

Werner H. Kunz

University of Massachusetts Boston

33H指数
142论文数
7.8K被引数
收录论文 36
发表时间
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When humans stop thinking: tackling the silent threat of AI complacency in service operations当人类停止思考：应对服务运营中人工智能自满的沉默威胁
errJournal of Service Management
IF7.9
err2026-04-13
err0
PREAI
errKhanh Bao Quang Le; Werner H. Kunz
err分享
err收藏
Advancements in Artificial Intelligence-based prescriptive and cognitive analytics for business performance: a special issue editorial基于人工智能的预测性与认知分析在商业绩效中的应用进展：专题专刊编辑
errJournal of Business Research
IF9.8
err2025-07-10
err0
PREAI
errVincent Charles; Ali Emrouznejad; Werner H. Kunz
err分享
err收藏
Metaperception benefits of service robots in uncomfortable service encounters服务机器人在不舒服的服务遭遇中的元感受益处
errTOURISM MANAGEMENT
IF12.4
err2024-12-01
err11
errOAAI
errPitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; Kunz, Werner H.
err分享
err收藏
ChatGPT and service: opportunities, challenges, and research directions聊天与服务: 机遇、挑战与研究方向
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2024-07-19
err8
PREAI
errSigala, Marianna; Ooi, Keng-Boon; Tan, Garry Wei-Han; Aw, Eugene Cheng-Xi; Cham, Tat-Huei; Dwivedi, Yogesh K.; Kunz, Werner H.; Letheren, Kate; Mishra, Anubhav; Russell-Bennett, Rebekah; Wirtz, Jochen
err分享
err收藏
The impact of generative artificial intelligence on socioeconomic inequalities and policy making生成式人工智能对社会经济不平等和政策制定的影响
errPNAS NEXUS
IF3.8
err2024-06-11
err31
errOAAI
errCapraro, Valerio; Lentsch, Austin; Acemoglu, Daron; Akgun, Selin; Akhmedova, Aisel; Bilancini, Ennio; Bonnefon, Jean-Francois; Branas-Garza, Pablo; Butera, Luigi; Douglas, Karen M.; Everett, Jim A. C.; Gigerenzer, Gerd; Greenhow, Christine; Hashimoto, Daniel A.; Holt-Lunstad, Julianne; Jetten, Jolanda; Johnson, Simon; Kunz, Werner H.; Longoni, Chiara; Lunn, Pete; Natale, Simone; Paluch, Stefanie; Rahwan, Iyad; Selwyn, Neil; Singh, Vivek; Suri, Siddharth; Sutcliffe, Jennifer; Tomlinson, Joe; van der Linden, Sander; Van Lange, Paul A. M.; Wall, Friederike; Van Bavel, Jay J.; Viale, Riccardo
err分享
err收藏
Company Innovativeness - A Radically New Perspective on an Old Concept
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2024-05-20
err0
PREAI
errKunz, Werner H.
err分享
err收藏
The corporate digital responsibility (CDR) calculus: How and why organizations reconcile digital and ethical trade-offs for growth
errORGANIZATIONAL DYNAMICS
IF2.5
err2024-04-01
err1
errOAAI
errHartley, Nicole; Kunz, Werner; Tarbit, James
err分享
err收藏
The ethical edge: Understanding corporate digital responsibility in organizations
errORGANIZATIONAL DYNAMICS
IF2.5
err2024-04-01
err1
PREAI
errPaluch, Stefanie; Pitardi, Valentina; Kunz, Werner H.
err分享
err收藏
Digital transformation: A multidisciplinary perspective and future research agenda数字化转型: 多学科视角与未来研究议程
errINTERNATIONAL JOURNAL OF CONSUMER STUDIES
IF7.6
err2024-02-13
err20
errOAAI
errPaul, Justin; Ueno, Akiko; Dennis, Charles; Alamanos, Eleftherios; Curtis, Lucill; Foroudi, Pantea; Kacprzak, Agnieszka; Kunz, Werner H.; Liu, Jonathan; Marvi, Reza; Nair, Sree Lekshmi Sreekumaran; Ozdemir, Ozlem; Pantano, Eleonora; Papadopoulos, Thanos; Petit, Olivia; Tyagi, Sapna; Wirtz, Jochen
err分享
err收藏
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2024-01-23
err11
errOAAI
errLe, Khanh B. Q.; Sajtos, Laszlo; Kunz, Werner H.; Fernandez, Karen V.
err分享
err收藏
Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing人工智能时代的企业数字责任 (CDR): 对互动营销的影响
errJOURNAL OF RESEARCH IN INTERACTIVE MARKETING
IF11.6
err2023-08-02
err24
PREAI
errKunz, Werner H.; Wirtz, Jochen
err分享
err收藏
Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory
errINTERNET RESEARCH
IF6.8
err2022-12-22
err16
PREAI
errHsieh, Jung-Kuei; Kunz, Werner H.; Wu, Ai-Yun
err分享
err收藏
Corporate Digital Responsibility in Service Firms and Their Ecosystems服务公司及其生态系统中的企业数字责任
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2022-10-05
err70
errOAAI
errWirtz, Jochen; Kunz, Werner H.; Hartley, Nicole; Tarbit, James
err分享
err收藏
Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2022-08-10
err18
errOAAI
errOsburg, Victoria-Sophie; Yoganathan, Vignesh; Kunz, Werner H.; Tarba, Shlomo
err分享
err收藏
Living and working with service robots: a TCCM analysis and considerations for future research
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-02-24
err57
PREAI
errDe Keyser, Arne; Kunz, Werner H.
err分享
err收藏
Service robots, agency and embarrassing service encounters服务机器人，代理和尴尬的服务遭遇
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2021-10-05
err107
errOAAI
errPitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; Kunz, Werner H.
err分享
err收藏
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
errTOURISM MANAGEMENT
IF12.4
err2021-08-01
err145
errOAAI
errYoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, Werner H.; Toporowski, Waldemar
err分享
err收藏
After the revolution - new chances for service research in a digital world
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-04
err11
PREAI
errKunz, Werner H.; Walsh, Gianfranco
err分享
err收藏
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2020-04-04
err354
errOAAI
errVinh Nhat Lu; Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; Gruber, Thorsten; Martins, Antje; Patterson, Paul G.
err分享
err收藏
The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation
errJOURNAL OF HOSPITALITY & TOURISM RESEARCH
IF5.3
err2020-02-13
err4
PREAI
errPapen, Marie-Christin; Siems, Florian U.; Kunz, Werner H.
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
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Daron Acemoğlu
H 指数: 161 · 论文数: 1.1K
Y
Yogesh K. Dwivedi
H 指数: 149 · 论文数: 950
G
Gerd Gigerenzer
H 指数: 110 · 论文数: 785
J
Jolanda Jetten
H 指数: 93 · 论文数: 548
J
Justin Paul
H 指数: 89 · 论文数: 295
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