Stephen S. Tax - Publications, H-index & Citations

Stephen S. Tax

Shenandoah University

17H指数

27论文数

7.1K被引数

收录论文 10

发表时间

Customer participation risk management: conceptual model and managerial assessment tool

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2020-03-16

OAAI

Damali, Uzay; Secchi, Enrico; Tax, Stephen S.; McCutcheon, David

Growing Existing Customers' Revenue Streams Through Customer Referral Programs

JOURNAL OF MARKETING

IF10.4

2013-07-01

138

PREAI

Garnefeld, Ina; Eggert, Andreas; Helm, Sabrina V.; Tax, Stephen S.

Getting the right payoff from customer penalty fees

BUSINESS HORIZONS

IF7

2013-05-01

PREAI

Tax, Stephen S.; Kim, Young 'Sally'; Nair, Sudhir

The Service Delivery Network (SDN): A Customer-Centric Perspective of the Customer Journey

JOURNAL OF SERVICE RESEARCH

IF8.6

2013-03-20

239

PREAI

Tax, Stephen S.; McCutcheon, David; Wilkinson, Ian F.

Forgiven but not forgotten: Covert uncertainty in overt responses and the paradox of defection-despite-trust

JOURNAL OF CONSUMER PSYCHOLOGY

IF6.1

2008-01-25

PREAI

Rotte, Kristin; Chandrashekaran, Murali; Tax, Stephen S.; Grewal, Rajdeep

Satisfaction strength and customer loyalty

JOURNAL OF MARKETING RESEARCH

IF5

2007-02-01

219

PREAI

Chandrashekaran, Murali; Rotte, Kristin; Tax, Stephen S.; Grewal, Rajdeep

Toward an integrative approach to designing service experiences lessons learned from the theatre

JOURNAL OF OPERATIONS MANAGEMENT

IF10.4

2004-09-25

115

PREAI

Stuart, FI; Tax, S

Customer evaluations of service complaint experiences: Implications for relationship marketing

JOURNAL OF MARKETING

IF10.4

1998-04-01

1.4K

PREAI

Tax, SS; Brown, SW; Chandrashekaran, M

The effects of distributive, procedural, and interactional justice on postcomplaint behavior

JOURNAL OF RETAILING

IF10.2

1997-06-01

901

PREAI

Blodgett, JG; Hill, DJ; Tax, SS

Designing and implementing new services: The challenges of integrating service systems

JOURNAL OF RETAILING

IF10.2

1997-03-01

121

PREAI

Tax, SS; Stuart, I

研究方向