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H

Heikki Karjaluoto

University of Jyvaskyla

50H-index
265Paper Count
1.5WCitation Count
Published Papers 56
Publication Date
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Mind your tone: how swear words in online complaints influence bystander perceptions of airlines and hotels
errJournal of Service Theory and Practice
IF4.4
err2026-09-24
err0
PREAI
errMaqsood Hussain Bhutto; Joel Mero; Heikki Karjaluoto
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errSave
Exploring Customer Incivility in the Service Sector: A Systematic Review and Roadmap for Future Research
errInternational Journal of Consumer Studies
IF7.6
err2026-01-17
err0
errOAAI
errMaqsood H. Bhutto; Denitsa Dineva; Joel Mero; Heikki Karjaluoto
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errSave
The role of agile leadership on the resilience of hotels in crisis times
errAnatolia-International Journal of Tourism and Hospitality Research
IF1.4
err2026-01-01
err0
PREAI
errAbate, Yabibal A.; Ukpabi, Dandison C.; Karjaluoto, Heikki; Niininen, Outi
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errSave
Generative AI for Video Translation: Consumer Evaluation in International Markets
errJournal of International Marketing
IF4.2
err2025-11-23
err0
errOAAI
errRisqo Wahid; Jiseon Han; Nizar Fauzan; Heikki Karjaluoto
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errSave
Eco-influencers: a cross-generational investigation on the role of social media influencer marketing on green destination image
errTOURISM RECREATION RESEARCH
IF2.6
err2025-02-11
err0
PREAI
errAbate, Yabibal A.; Ukpabia, Dandison C.; Karjaluoto, Heikki
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errSave
Unrequited love? A mixed-methods study of parasocial engagement with social media influencers
errINTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
IF27
err2025-02-01
err1
errOAAI
errTyrvainen, Olli; Karjaluoto, Heikki
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errSave
Empowering value co-creation: Product and technology development in power asymmetric buyer-supplier relationships from the perspective of a weaker supplier
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2025-01-01
err1
errOAAI
errSiemieniako, Dariusz; Makkonen, Hannu; Kwiatek, Piotr; Karjaluoto, Heikki
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errSave
Willingness to pay for freemium services: Addressing the differences between monetization strategies
errINTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
IF27
err2024-08-01
err0
errOAAI
errTyrvainen, Olli; Karjaluoto, Heikki
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errSave
Investigating digital marketing readiness among tourism firms: an emerging economy perspective
errCURRENT ISSUES IN TOURISM
IF4.6
err2024-05-29
err3
errOAAI
errAbate, Yabibal A.; Ukpabi, Dandison C.; Karjaluoto, Heikki
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errSave
Digital content marketing on social media along the B2B customer journey: The effect of timely content delivery on customer engagement
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2024-04-01
err3
errOAAI
errSalonen, Anna; Mero, Joel; Munnukka, Juha; Zimmer, Marcus; Karjaluoto, Heikki
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errSave
Framework for understanding quantum computing use cases from a multidisciplinary perspective and future research directions
errFUTURES
IF3.8
err2023-12-01
err4
errOAAI
errUkpabi, Dandison; Karjaluoto, Heikki; Boetticher, Astrid; Nikiforova, Anastasija; Petrescu, Dragos; Schindler, Paulina; Valtenbergs, Visvaldis; Lehmann, Lennard
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errSave
Understanding the Role of Social Media Content in Brand Loyalty: A Meta-Analysis of User-Generated Content Versus Firm-Generated Content
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2023-05-11
err13
errOAAI
errTyrvainen, Olli; Karjaluoto, Heikki; Ukpabi, Dandison
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errSave
Mobile money as a driver of digital financial inclusion
errTECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
IF13.3
err2023-01-01
err45
errOAAI
errShaikh, Aijaz A.; Glavee-Geo, Richard; Karjaluoto, Heikki; Hinson, Robert Ebo
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errSave
Negative eWOM and perceived credibility: a potent mix in consumer relationships
errINTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
IF5.5
err2022-10-04
err11
errOAAI
errIzogo, Ernest Emeka; Jayawardhena, Chanaka; Karjaluoto, Heikki
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errSave
Online grocery shopping before and during the COVID-19 pandemic: A meta-analytical review
errTELEMATICS AND INFORMATICS
IF8.3
err2022-07-01
err67
errOAAI
errTyrvainen, Olli; Karjaluoto, Heikki
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errSave
Agile logic for SaaS implementation: Capitalizing on marketing automation software in a start-up
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2022-06-01
err14
errOAAI
errMero, Joel; Leinonen, Miira; Makkonen, Hannu; Karjaluoto, Heikki
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errSave
Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers' Repurchase and Social Media Engagement
errJOURNAL OF TRAVEL RESEARCH
IF7
err2021-10-11
err26
errOAAI
errIzogo, Ernest Emeka; Mpinganjira, Mercy; Karjaluoto, Heikki; Liu, Hongfei
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errSave
Setting the future of digital and social media marketing research: Perspectives and research propositions
errINTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
IF27
err2021-08-01
err717
errOAAI
errDwivedi, Yogesh K.; Ismagilova, Elvira; Hughes, D. Laurie; Carlson, Jamie; Filieri, Raffaele; Jacobson, Jenna; Jain, Varsha; Karjaluoto, Heikki; Kefi, Hajer; Krishen, Anjala S.; Kumar, Vikram; Rahman, Mohammad M.; Raman, Ramakrishnan; Rauschnabel, Philipp A.; Rowley, Jennifer; Salo, Jari; Tran, Gina A.; Wang, Yichuan
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errSave
Consumption values and mobile banking services: understanding the urban-rural dichotomy in a developing economy
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2021-01-05
err66
errOAAI
errKarjaluoto, Heikki; Glavee-Geo, Richard; Ramdhony, Dineshwar; Shaikh, Aijaz A.; Hurpaul, Ashna
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errSave
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err151
errOAAI
errTyrvainen, Olli; Karjaluoto, Heikki; Saarijarvi, Hannu
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errSave

Research Directions

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Co-authors
Cooperation Journals
Y
Yogesh K. Dwivedi
H-index: 149 · Papers: 951
Y
Yichuan Wang
H-index: 53 · Papers: 309
R
Raffaele Filieri
H-index: 53 · Papers: 178
J
Jari Salo
H-index: 50 · Papers: 249
P
Philipp A. Rauschnabel
H-index: 45 · Papers: 107
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