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T

Tracey S. Danaher

monash university

19H-index
37Paper Count
1.7KCitation Count
Published Papers 22
Publication Date
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Call me by my name: The effects of addressing customers by their names, the underlying mechanisms, and the boundary conditions
errJournal of Retailing
IF10.2
err2026-04-16
err0
errOAAI
errSri Vishnu Srinivasa Raja; Yimin Cheng; Tracey S. Danaher
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errSave
Purpose ignited: the transformative power of epiphanies in driving social profit orientation
errJournal of Service Management
IF7.9
err2025-12-11
err0
errOAAI
errTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
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errSave
Social Profit Orientation: Lessons from Organizations Committed to Building a Better World
errJOURNAL OF MARKETING
IF10.4
err2024-07-26
err0
PREAI
errBerry, Leonard L.; Danaher, Tracey S.; Keiningham, Timothy; Aksoy, Lerzan; Andreassen, Tor W.
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errSave
The Virtual Child
errCANCER DISCOVERY
IF33.3
err2024-04-04
err1
errOAAI
errGilbertson, Richard J.; Behjati, Sam; Boettcher, Anna-Lisa; Bronner, Marianne E.; Burridge, Matthew; Clausing, Henrick; Clifford, Harry; Danaher, Tracey; Donovan, Laura K.; Drost, Jarno; Eggermont, Alexander M. M.; Emerson, Chris; Flores, Mona G.; Hamerlik, Petra; Jabado, Nada; Jones, Andrew; Kaessmann, Henrick; Kleinman, Claudia L.; Kool, Marcel; Kutscher, Lena M.; Lindberg, Gavin; Linnane, Emily; Marioni, John C.; Maris, John M.; Monje, Michelle; Macaskill, Alexandra; Niederer, Steven; Northcott, Paul A.; Peeters, Elizabeth; Plieger-van Solkema, Willemijn; Preussner, Liane; Rios, Anne C.; Rippe, Karsten; Sandford, Peter; Sgourakis, Nikolaos G.; Shlien, Adam; Smith, Pete; Straathof, Karin; Sullivan, Patrick J.; Suva, Mario L.; Taylor, Michael D.; Thompson, Emma; Vento-Tormo, Roser; Wainwright, Brandon J.; Wechsler-Reya, Robert J.; Westermann, Frank; Winslade, Shannon; Al-Lazikani, Bissan; Pfister, Stefan M.
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In Reply: Where Reshaping Communications in Healthcare Service Begins
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-08-12
err1
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Moore, Sarah G.; Howard, Chuck; Attai, Deanna J.
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errSave
Improving How Clinicians Communicate With Patients: An Integrative Review and Framework
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-07-18
err7
errOAAI
errDanaher, Tracey S. S.; Berry, Leonard L. L.; Howard, Chuck; Moore, Sarah G. G.; Attai, Deanna J. J.
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errSave
Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance
errJOURNAL OF RETAILING
IF10.2
err2023-06-01
err3
PREAI
errSok, Keo Mony; Danaher, Tracey S.; Sok, Phyra
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errSave
Dynamic Customer Value Cocreation in Healthcare
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-03-09
err15
errOAAI
errDanaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; McColl-Kennedy, Janet R.
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errSave
Matching the Personal Initiative Capabilities of FLEs to Their Self-Regulatory Processes and the Firm's Initiative Climate
errJOURNAL OF RETAILING
IF10.2
err2021-09-01
err12
PREAI
errSok, Phyra; Danaher, Tracey S.; Sok, Keo Mony
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errSave
Tactical use of rewards to enhance loyalty program effectiveness
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2020-09-01
err19
PREAI
errDanaher, Peter J.; Sajtos, Laszlo; Danaher, Tracey S.
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errSave
Service Safety in the Pandemic Age
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-07-29
err65
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L.
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errSave
Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment
errJOURNAL OF MARKETING RESEARCH
IF5
err2020-04-08
err48
errOAAI
errDanaher, Peter J.; Danaher, Tracey S.; Smith, Michael Stanley; Loaiza-Maya, Ruben
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errSave
Finding Hope and Healing When Cure Is Not Possible
errMAYO CLINIC PROCEEDINGS
IF6.7
err2019-04-01
err24
PREAI
errStuart, Brad; Danaher, Tracey; Awdish, Rana; Berry, Leonard
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errSave
The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery9
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2018-01-09
err37
PREAI
errSok, Phyra; Sok, Keo Mony; Danaher, Tracey S.; Danaher, Peter J.
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errSave
The Magnitude of Change Effect in Store Remodeling
errJOURNAL OF RETAILING
IF10.2
err2017-12-01
err13
PREAI
errFerraro, Carla R.; Danaher, Tracey S.; Danaher, Peter J.; Sands, Sean J.
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errSave
An empirical analysis of factors that influence retail website visit types
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2017-11-01
err20
PREAI
errPallant, Jason I.; Danaher, Peter J.; Sands, Sean J.; Danaher, Tracey S.
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errSave
When Patients and Their Families Feel Like Hostages to Health Care
errMAYO CLINIC PROCEEDINGS
IF6.7
err2017-09-01
err55
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Beckham, Dan; Awdish, Rana L. A.; Mate, Kedar S.
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errSave
Service Research in Health Care: Positively Impacting Lives
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-09-19
err78
errOAAI
errDanaher, Tracey S.; Gallan, Andrew S.
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errSave
Does the reward match the effort for loyalty program members?
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2016-09-01
err23
PREAI
errDanaher, Peter J.; Sajtos, Laszlo; Danaher, Tracey S.
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errSave
Where, When, and How Long: Factors That Influence the Redemption of Mobile Phone Coupons
errJOURNAL OF MARKETING RESEARCH
IF5
err2015-10-01
err186
PREAI
errDanaher, Peter J.; Smith, Michael S.; Ranasinghe, Kulan; Danaher, Tracey S.
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errSave

Research Directions

No research directions
Co-authors
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Stefan M. Pfister
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Marcel Kool
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John M. Maris
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M
Marianne Bronner‐Fraser
H-index: 109 · Papers: 649
N
Nada Jabado
H-index: 107 · Papers: 797
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