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J

Janet R. McColl‐Kennedy

the university of queensland

49H-index
226Paper Count
1.2WCitation Count
Published Papers 59
Publication Date
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Orchestrating Sustainable Service Ecosystems
errJournal of Service Research
IF8.6
err2026-08-25
err0
PREAI
errAlexandria M. Gain; Janet R. McColl-Kennedy; Christoph F. Breidbach; Fiona Willer
errShare
errSave
Economic valuation of psychological processes: Examining healthcare decision-making in chronic disease management
errActa Psychologica
IF2.7
err2026-02-01
err0
errOAAI
errTabaei-Aghdaei, Zahra S.; Coote, Leonard V.; McColl-Kennedy, Janet R.; Erdem, Seda
errShare
errSave
What can service research contribute to better understand B2B: Editorial for the special issue “Service Research in Business-to-Business Marketing”
errJournal of Business Research
IF9.8
err2026-01-24
err0
errOAAI
errMohamed Zaki; Anders Gustafsson; Janet McColl-Kennedy; Lars Witell
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errSave
Patient-centered care in practice: hospital and online primary care settings
errJOURNAL OF SERVICES MARKETING
IF4.5
err2025-02-10
err0
errOAAI
errMcColl-Kennedy, Janet R.; Witell, Lars; Frow, Pennie; Cheung, Lilliemay; Payne, Adrian; Govind, Rahul
errShare
errSave
Mobile applications (apps) as service provider actors
errINTERNATIONAL JOURNAL OF CONSUMER STUDIES
IF7.6
err2024-02-11
err2
errOAAI
errOrsingher, Chiara; McColl-Kennedy, Janet R.; Zaki, Mohamed; Green, Teegan; Varnfield, Marlien; Li, Jane; Butten, Kaley; Titman, Jason; Hansen, David
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errSave
Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-09-26
err4
errOAAI
errMcColl-Kennedy, Janet R.; Breidbach, Christoph F.; Green, Teegan; Zaki, Mohamed; Gain, Alexandria M.; van Driel, Mieke L.
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-09-20
err1
PREAI
errSweeney, Jillian C.; Frow, Pennie; Payne, Adrian; McColl-Kennedy, Janet R.
errShare
errSave
Dynamic Customer Value Cocreation in Healthcare
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-03-09
err15
errOAAI
errDanaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; McColl-Kennedy, Janet R.
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errSave
Value in primary care clinics: a service ecosystem perspective
errMEDICAL JOURNAL OF AUSTRALIA
IF8.5
err2022-06-05
err3
errOAAI
errMcColl-Kennedy, Janet R.; Green, Teegan; van Driel, Mieke L.
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errSave
Research performance of Australian and New Zealand marketing academics: Achieving rigor and relevance
errAUSTRALASIAN MARKETING JOURNAL
IF3.8
err2022-04-30
err2
errOAAI
errBrodie, Roderick J.; Soutar, Geoffrey N.; McColl-Kennedy, Janet R.
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errSave
Service Research Priorities: Designing Sustainable Service Ecosystems
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-09-05
err100
errOAAI
errField, Joy M.; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Ostrom, Amy L.; Lemon, Katherine N.; Huang, Ming-Hui; McColl-Kennedy, Janet R.
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errSave
Service Research Priorities: Managing and Delivering Service in Turbulent Times
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2021-07-05
err168
PREAI
errOstrom, Amy L.; Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Katherine N.; Huang, Ming-Hui; McColl-Kennedy, Janet R.
errShare
errSave
Hierarchy of customer goals: conceptual framework and new insights
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2021-06-29
err4
PREAI
errAghdaei, Zahra Tabaei; McColl-Kennedy, Janet R.; Coote, Leonard, V
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errSave
Gaining insights into why professionals continue or abandon pro bono service
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2020-09-24
err2
PREAI
errPatterson, Paul G.; McColl-Kennedy, Janet R.; Lee, Jenny (Jiyeon); Brady, Michael K.
errShare
errSave
Dynamics of wellbeing co-creation: a psychological ownership perspective
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-02
err79
errOAAI
errChen, Tom; Dodds, Sarah; Finsterwalder, Jorg; Witell, Lars; Cheung, Lilliemay; Falter, Mareike; Garry, Tony; Snyder, Hannah; McColl-Kennedy, Janet R.
errShare
errSave
Text mining analysis roadmap (TMAR) for service research
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-01-08
err25
errOAAI
errZaki, Mohamed; McColl-Kennedy, Janet R.
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errSave
Addressing vulnerability: what role does marketing play?
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-12-03
err36
PREAI
errCheung, Lilliemay; McColl-Kennedy, Janet R.
errShare
errSave
Service ecosystem well-being: conceptualization and implications for theory and practice
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2019-12-03
err87
PREAI
errFrow, Pennie; McColl-Kennedy, Janet R.; Payne, Adrian; Govind, Rahul
errShare
errSave
The influence of place on health-care customer creativity
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2019-07-08
err4
errOAAI
errSnyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet R.
errShare
errSave
Transforming community well-being through patients' lived experiences
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2019-07-01
err53
errOAAI
errGallan, Andrew S.; McColl-Kennedy, Janet R.; Barakshina, Tatiana; Figueiredo, Bernardo; Jefferies, Josephine Go; Gollnhofer, Johanna; Hibbert, Sally; Luca, Nadina; Roy, Sanjit; Spanjol, Jelena; Winklhofer, Heidi
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errSave

Research Directions

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