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A

A. Parasuraman

university of miami

77H-index
219Paper Count
11.9WCitation Count
Published Papers 35
Publication Date
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Learning from the pioneering founders of the service research field
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2023-06-08
err9
PREAI
errBowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; Berry, Leonard L.; Bitner, Mary Jo; Brown, Stephen W.; Chase, Richard B.; Edvardsson, Bo; Gronroos, Christian; Parasuraman, A.; Schneider, Benjamin; Zeithaml, Valarie A.
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The Fifth Industrial Revolution: How Harmonious Human-Machine Collaboration is Triggering a Retail and Service [R]evolution
errJOURNAL OF RETAILING
IF10.2
err2022-06-01
err77
errOAAI
errNoble, Stephanie M.; Mende, Martin; Grewal, Dhruv; Parasuraman, A.
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More than a feeling? Toward a theory of customer delight
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-05
err34
errOAAI
errParasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed
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errSave
Demographics, attitudes, and technology readiness A cross-cultural analysis and model validation
errMARKETING INTELLIGENCE & PLANNING
IF5.4
err2017-02-06
err107
PREAI
errRojas-Mendez, Jose I.; Parasuraman, A.; Papadopoulos, Nicolas
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When Service Customers Do Not Consume in Isolation: A Typology of Customer Copresence Influence Modes (CCIMs)
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2017-01-24
err61
PREAI
errColm, Laura; Ordanini, Andrea; Parasuraman, A.
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The Future of Frontline Research: Invited Commentaries
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-11-17
err142
errOAAI
errRafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; Huang, Ming-Hui; Grewal, Dhruv; Iyer, Bala; Parasuraman, A.; de Ruyter, Ko
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Linking service design to value creation and service research
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2016-03-21
err87
PREAI
errAndreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line; Parasuraman, A.; McColl-Kennedy, Janet R.; Edvardsson, Bo; Colurcio, Maria
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Service Research Priorities in a Rapidly Changing Context
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2015-04-13
err1.0K
errOAAI
errOstrom, Amy L.; Parasuraman, A.; Bowen, David E.; Patricio, Lia; Voss, Christopher A.
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When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation Configurations
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-12-05
err496
PREAI
errOrdanini, Andrea; Parasuraman, A.; Rubera, Gaia
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Understanding Generation Y and their use of social media: a review and research agenda
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2013-06-14
err879
errOAAI
errBolton, Ruth N.; Parasuraman, A.; Hoefnagels, Ankie; Migchels, Nanne; Kabadayi, Sertan; Gruber, Thorsten; Loureiro, Yuliya Komarova; Solnet, David
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Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-04-01
err12
PREAI
errHsieh, J. J. Po-An; Sharma, Piyush; Rai, Arun; Parasuraman, A.
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The behavioral consequences of repeated flight delays
errJOURNAL OF AIR TRANSPORT MANAGEMENT
IF3.6
err2012-05-01
err11
PREAI
errFerrer, Juan-Carlos; Rocha e Oliveira, Paulo; Parasuraman, A.
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errSave
Crowd-funding: transforming customers into investors through innovative service platforms
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2011-08-09
err635
PREAI
errOrdanini, Andrea; Miceli, Lucia; Pizzetti, Marta; Parasuraman, A.
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errSave
Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2010-11-07
err426
PREAI
errOrdanini, Andrea; Parasuraman, A.
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Opportunities for Innovation in the Delivery of Interactive Retail Services
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2010-05-01
err93
PREAI
errBerry, Leonard L.; Bolton, Ruth N.; Bridges, Cheryl H.; Meyer, Jeffrey; Parasuraman, A.; Seiders, Kathleen
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An interdisciplinary approach to assessing the characteristics and sales potential of modern salespeople
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2009-10-01
err17
PREAI
errReday, Peter A.; Marshall, Roger; Parasuraman, A.
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Process completeness: Strategies for aligning service systems with customers' service needs
errBUSINESS HORIZONS
IF7
err2009-07-01
err18
PREAI
errPiccoli, Gabriele; Brohman, M. Kathryn; Watson, Richard T.; Parasuraman, A.
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Customer Experience Creation: Determinants, Dynamics and Management Strategies
errJOURNAL OF RETAILING
IF10.2
err2009-03-01
err1.9K
errOAAI
errVerhoef, Peter C.; Lemon, Katherine N.; Parasuraman, A.; Roggeveen, Anne; Tsiros, Michael; Schlesinger, Leonard A.
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THE EFFECTS OF THE DIMENSIONS OF TECHNOLOGY READINESS ON TECHNOLOGY ACCEPTANCE: AN EMPIRICAL ANALYSIS
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2008-08-01
err108
PREAI
errLam, Shun Yin; Chiang, Jeongwen; Parasuraman, A.
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PERCEIVED SERVICE QUALITY AS A CUSTOMER-BASED PERFORMANCE-MEASURE - AN EMPIRICAL-EXAMINATION OF ORGANIZATIONAL BARRIERS USING AN EXTENDED SERVICE QUALITY MODEL
errhuman resource management review
IF9
err2006-11-02
err269
PREAI
errPARASURAMAN, A; BERRY, LL; ZEITHAML, VA
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Research Directions

No research directions
Co-authors
Cooperation Journals
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B. R. Iyer
H-index: 113 · Papers: 443
D
Dhruv Grewal
H-index: 100 · Papers: 358
L
Leonard L. Berry
H-index: 78 · Papers: 321
P
Peter C. Verhoef
H-index: 73 · Papers: 316
R
Roland T. Rust
H-index: 72 · Papers: 227
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