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S
Stan Maklan
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Citation Count:5,658
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A Better Way to Manage Customer Experience: Lessons from the Royal Bank of Scotland
管理客户体验的更好方法: 苏格兰皇家银行的经验教训
Identifying the roles of university fundraisers in securing transformational gifts: lessons from Canada
确定大学筹款人在获得变革性礼物中的作用: 来自加拿大的经验教训
Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices
与众不同的感觉: 内感和自豪感如何使消费者相信可持续消费选择的有效性
EXQ: a multiple-item scale for assessing service experience
EXQ: 用于评估服务体验的多项目量表
