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J

Jeffery S. Smith

texas state university san marcos

15H指数
28论文数
1.7K被引数
收录论文 14
发表时间
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Service recovery system antecedents: a contingency theory investigation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-06-03
err17
PREAI
errSmith, Jeffery S.; Jayaram, Jayanth; Ponsignon, Frederic; Wolter, Jeremy S.
err分享
err收藏
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2019-05-18
err47
PREAI
errWolter, Jeremy S.; Bock, Dora; Mackey, Jeremy; Xu, Pei; Smith, Jeffery S.
err分享
err收藏
A quality system's impact on the service experience
errINTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
IF7.4
err2017-12-04
err11
PREAI
errSmith, Jeffery; Anderson, Sidney; Fox, Gavin
err分享
err收藏
Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification
errJOURNAL OF RETAILING
IF10.2
err2017-12-01
err72
PREAI
errWolter, Jeremy S.; Bock, Dora; Smith, Jeffery S.; Cronin, J. Joseph, Jr.
err分享
err收藏
Understanding hospital quality: the case of cumulative and balanced quality
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2017-10-24
err10
PREAI
errAnderson, Sidney T.; Smith, J. S.
err分享
err收藏
An empirical examination of the services triangle
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-05-08
err6
PREAI
errAnderson, Sidney; Smith, Jeffery
err分享
err收藏
An empirical examination of the impact of tri-dyadic fit on the service experience
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2016-06-20
err12
PREAI
errAnderson, Sidney T.; Smith, Jeffery S.
err分享
err收藏
Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications用老狗做新把戏: 消费者接受RFID应用的监管重点视角
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-09-08
err29
PREAI
errSmith, Jeffery S.; Gleim, Mark R.; Robinson, Stacey G.; Kettinger, William J.; Park, Sung-Hee 'Sunny'
err分享
err收藏
Against the Green: A Multi-method Examination of the Barriers to Green Consumption
errJOURNAL OF RETAILING
IF10.2
err2013-03-01
err578
PREAI
errGleim, Mark R.; Smith, Jeffery S.; Andrews, Demetra; Cronin, J. Joseph, Jr.
err分享
err收藏
The contingent nature of service recovery system structures
errINTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
IF7.4
err2012-06-15
err17
PREAI
errSmith, Jeffery S.; Nagy, Paul F.; Karwan, Kirk R.; Ramirez, Ed
err分享
err收藏
An empirical investigation of the effectiveness of an integrated service recovery system
erroperations management
IF5.3
err2012-03-09
err15
PREAI
errSmith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E.
err分享
err收藏
Message-based Part State Graphs (MPSG): a formal model for shop-floor control implementation
errINTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
IF7.3
err2010-11-14
err28
PREAI
errSmith, JS; Joshi, SB; Qiu, RG
err分享
err收藏
An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2010-07-28
err34
PREAI
errSmith, Jeffery S.; Fox, Gavin L.; Ramirez, Edward
err分享
err收藏
Empirical Profiles of Service Recovery Systems: The Maturity Perspective
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2009-12-03
err39
PREAI
errSmith, Jeffery S.; Karwan, Kirk R.
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
J
Jayanth Jayaram
H 指数: 43 · 论文数: 111
W
William J. Kettinger
H 指数: 38 · 论文数: 138
J
J. Joseph Cronin
H 指数: 34 · 论文数: 118
J
Jeremy D. Mackey
H 指数: 27 · 论文数: 74
R
Robin G. Qiu
H 指数: 23 · 论文数: 182
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