Dwayne D. Gremler - Publications, H-index & Citations

From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement

IF10.1

2025-01-16

PREAI

Delcourt, Cecile; Gremler, Dwayne D.; Greer, Dominique A.

EUROPEAN JOURNAL OF MARKETING

IF5.1

2022-07-04

PREAI

Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Yazdanparast, Atefeh; Gremler, Dwayne D.

Online reviews generated through product testing: can more favorable reviews be enticed with free products?

Mapping of Journal of Service Research Themes: A 22-Year Review

IF10.1

2021-03-11

OAAI

Garnefeld, Ina; Krah, Tabea; Boehm, Eva; Gremler, Dwayne D.

Twenty-seven years of service research: a literature review and research agenda

IF8.6

2020-12-11

OAAI

Donthu, Naveen; Gremler, Dwayne D.; Kumar, Satish; Pattnaik, Debidutta

JOURNAL OF SERVICES MARKETING

IF4.5

2020-04-13

OAAI

Furrer, Olivier; Yu Kerguignas, Jie; Delcourt, Cecile; Gremler, Dwayne D.

Understanding and managing customer relational benefits in services: a meta-analysis

Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects 服务中的情绪周期: 情绪传染和情绪劳动效应

IF10.1

2019-10-29

PREAI

Gremler, Dwayne D.; Van Vaerenbergh, Yves; Bruggen, Elisabeth C.; Gwinner, Kevin P.

An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters

IF8.6

2019-03-17

PREAI

Liu, Xiao-Yu; Chi, Nai-Wen; Gremler, Dwayne D.

Emotional Convergence in Service Relationships: The Shared Frontline Experience of Customers and Employees

IF7.9

2017-03-20

OAAI

Delcourt, Cecile; Gremler, Dwayne D.; De Zanet, Fabrice; van Riel, Allard C. R.

The Future of Frontline Research: Invited Commentaries

IF8.6

2016-11-29

PREAI

Zablah, Alex R.; Sirianni, Nancy J.; Korschun, Daniel; Gremler, Dwayne D.; Beatty, Sharon E.

The influence of service employees and other customers on customer unfriendliness: a social norms perspective

IF8.6

2016-11-17

142

OAAI

Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; Huang, Ming-Hui; Grewal, Dhruv; Iyer, Bala; Parasuraman, A.; de Ruyter, Ko

Service alliances between unequals: the apple does not fall far from the better tree

IF10.1

2016-10-25

PREAI

Albrecht, Arne K.; Walsh, Gianfranco; Brach, Simon; Gremler, Dwayne D.; van Herpen, Erica

Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

IF7.9

2015-10-19

PREAI

Bleijerveld, Jeroen F. J.; Gremler, Dwayne D.; Lemmink, Jos G. A. M.

Do Service Guarantees Guarantee Greater Market Value?

IF8.6

2015-07-03

OAAI

Delcourt, Cecile; Gremler, Dwayne D.; van Riel, Allard C. R.; van Birgelen, Marcel J. H.

Effects of perceived employee emotional competence on customer satisfaction and loyalty The mediating role of rapport

IF8.6

2013-10-18

PREAI

Meyer, Jeffrey; Gremler, Dwayne D.; Hogreve, Jens

Paradigms in service research

IF7.9

2013-03-08

127

OAAI

Delcourt, Cecile; Gremler, Dwayne D.; van Riel, Allard C. R.; van Birgelen, Marcel

Extreme Makeover: Short- and Long-Term Effects of a Remodeled Servicescape

IF7.9

2011-10-11

PREAI

Tronvoll, Bard; Brown, Stephen W.; Gremler, Dwayne D.; Edvardsson, Bo

JOURNAL OF MARKETING

IF10.4

2011-09-01

PREAI

Bruggen, Elisabeth C.; Foubert, Bram; Gremler, Dwayne D.

Twenty Years of Service Guarantee Research A Synthesis

Toward a theory of repeat purchase drivers for consumer services

IF8.6

2008-12-29

PREAI

Hogreve, Jens; Gremler, Dwayne D.