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David L. Mothersbaugh

Bowling Green State University

23H指数
51论文数
6.0K被引数
收录论文 14
发表时间
Employing proactive interaction for service failure prevention to improve customer service experiences
err2017-01-09
err37
PREAI
errShin, Hyunju; Ellinger, Alexander E.; Mothersbaugh, David L.; Reynolds, Kristy E.
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Print advertising: Executional factors and the RPB Grid
err2012-06-01
err10
PREAI
errHuhmann, Bruce A.; Franke, George R.; Mothersbaugh, David L.
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Disclosure Antecedents in an Online Service Context: The Role of Sensitivity of Information
err2011-12-20
err189
PREAI
errMothersbaugh, David L.; Foxx, William K., II; Beatty, Sharon E.; Wang, Sijun
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A CIT investigation of other customers' influence in services
err2010-08-03
err80
PREAI
errZhang, Jingyun; Beatty, Sharon E.; Mothersbaugh, David
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The positive and negative effects of switching costs on relational outcomes
err2007-05-01
err323
PREAI
errJones, Michael A.; Reynolds, Kristy E.; Mothersbaugh, David L.; Beatty, Sharon E.
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Asymmetric competition in choice and the leveraging of competitive disadvantages
err2000-12-01
err44
PREAI
errHeath, TB; Ryu, G; Chatterjee, S; McCarthy, MS; Mothersbaugh, DL; Milberg, S; Gaeth, GJ
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Switching barriers and repurchase intentions in services
err2000-06-01
err943
PREAI
errJones, MA; Mothersbaugh, DL; Beatty, SE
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