Assigning credit and blame: How delivery services affect restaurant EWOMINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32024-02-015PRE
Value proposition dynamics in response to external event triggersJOURNAL OF BUSINESS RESEARCHIF9.82021-11-0113OA
Improving Data Quality Using Amazon Mechanical Turk Through Platform SetupCORNELL HOSPITALITY QUARTERLYIF32021-07-0171PRE
When positive reviews backfire: The effect of review dispersion and expectation disconfirmation on Airbnb guests' experiencesINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32021-07-0140PREAI
Social distancing: The effect of density and power on restaurant consumers社会距离: 密度和权力对餐馆消费者的影响INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32021-07-0111PREAI
Leveraging customer-to-customer interactions to create immersive and memorable theme park experiencesJOURNAL OF HOSPITALITY AND TOURISM INSIGHTSIF4.82021-05-0625PRE
Integrating the tourist gaze with the social servicescape: Implications for creating memorable theme park experiencesINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32021-02-0128PREAI
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industryTOURISM MANAGEMENTIF12.42020-10-0152PREAI
A reconsideration of the EWOM construct in restaurant research: what are we really measuring?international journal of hospitality managementIF92020-09-2823PREAI
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to ManipulationCORNELL HOSPITALITY QUARTERLYIF32020-08-1216PREAI
Studying the effects of future-oriented factors and turnover when threatenedinternational journal of hospitality managementIF92020-07-2313PREAI
Visioning a hospitality-oriented patient experience (HOPE) framework in health careJOURNAL OF SERVICE MANAGEMENTIF7.92020-04-0923PREAI
The Airbnb paradox: Positive employment effects in the hospitality industryTOURISM MANAGEMENTIF12.42020-04-0160PREAI
A holistic model of the servicescape in fast casual dininginternational journal of hospitality managementIF92020-01-1343PREAI
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholdersJOURNAL OF SERVICE MANAGEMENTIF7.92019-10-1623OAAI
The social servicescape: understanding the effects in the full-service hotel industryinternational journal of hospitality managementIF92019-02-1156PREAI
Peer-to-peer interactions: Perspectives of Airbnb guests and hosts点对点互动: Airbnb客人和房东的观点INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32019-01-01136PREAI
The restaurant social servicescape: Establishing a nomological frameworkINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32018-08-0189PREAI
Birds of a feather donate together: Understanding the relationship between the social servicescape and CSR participationINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENTIF8.32018-04-0121PREAI
The Social Servicescape: A Multidimensional OperationalizationJOURNAL OF HOSPITALITY & TOURISM RESEARCHIF5.32018-04-0141PREAI