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Stephen J. Grove
University of Nebraska System
34
H指数
102
论文数
4.9K
被引数
0
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13
发表时间
发表时间
IF
被引数
Bridging the academia-practitioner divide: the case of service theater
JOURNAL OF SERVICES MARKETING
IF
4.5
2014-10-07
11
PRE
AI
Daly, Aidan; Baron, Steve; Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J.; Harris, Kim; Harris, Richard
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The Frontiers in Service Conference: a 20-year retrospective
SERVICE INDUSTRIES JOURNAL
IF
7.4
2014-02-13
4
PRE
AI
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J.
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Investigating the Portrayal and Influence of Sustainability Claims in an Environmental Advertising Context
JOURNAL OF MACROMARKETING
IF
2.3
2014-01-15
34
PRE
AI
Cummins, Shannon; Reilly, Timothy M.; Carlson, Les; Grove, Stephen J.; Dorsch, Michael J.
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Spectator Rage as the Dark Side of Engaging Sport Fans: Implications for Services Marketers
JOURNAL OF SERVICE RESEARCH
IF
8.6
2012-02-03
41
PRE
AI
Grove, Stephen J.; Pickett, Gregory M.; Jones, Scott A.; Dorsch, Michael J.
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Customers behaving badly: a state of the art review, research agenda and implications for practitioners
JOURNAL OF SERVICES MARKETING
IF
4.5
2010-09-14
204
OA
AI
Fisk, Ray; Grove, Stephen; Harris, Lloyd C.; Keeffe, Dominique A.; Daunt (nee Reynolds), Kate L.; Russell-Bennett, Rebekah; Wirtz, Jochen
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The impact of improvisation training on service employees in a European airline: a case study
EUROPEAN JOURNAL OF MARKETING
IF
5.1
2009-04-03
28
PRE
AI
Daly, Aidan; Grove, Stephen J.; Dorseh, Michael J.; Fisk, Raymond P.
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Comparing the application of integrated marketing communication (IMC) in magazine ads across product type and time
JOURNAL OF ADVERTISING
IF
7
2007-04-01
34
PRE
AI
Grove, Stephen J.; Carlson, Les; Dorsch, Michael J.
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Perspectives on advertising research - Views from winners of the American academy of advertising outstanding contribution to research award
JOURNAL OF ADVERTISING
IF
7
2005-06-01
7
PRE
AI
Carlson, L; Grove, SJ; Stafford, MR
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Developing the impression management skills of the service worker: An application of Stanislavsky's principles in a services context
SERVICE INDUSTRIES JOURNAL
IF
7.4
2004-03-01
20
PRE
AI
Grove, SJ; Fisk, RP; Laforge, MC
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Assessing the theatrical components of the service encounter: A cluster analysis examination
SERVICE INDUSTRIES JOURNAL
IF
7.4
1998-07-01
110
PRE
AI
Grove, SJ; Fisk, RP; Dorsch, MJ
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The impact of other customers on service experiences: A critical incident examination of ''getting along''
其他客户对服务体验的影响: “继续前进” 的关键事件检查
JOURNAL OF RETAILING
IF
10.2
1997-03-01
517
PRE
AI
Grove, SJ; Fisk, RP
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'Collaring the Cheshire cat': Studying customers' services experience through metaphor
SERVICE INDUSTRIES JOURNAL
IF
7.4
1996-10-01
9
PRE
AI
Goodwin, C; Grove, SJ; Fisk, RP
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A CONTENT-ANALYSIS OF ENVIRONMENTAL ADVERTISING CLAIMS - A MATRIX-METHOD APPROACH
环境广告声明的内容分析-矩阵方法
JOURNAL OF ADVERTISING
IF
7
1993-09-01
348
PRE
AI
CARLSON, L; GROVE, SJ; KANGUN, N
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研究方向
暂时未获取到该数据
合作学者
合作期刊
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
L
Lloyd C. Harris
H 指数: 58 · 论文数: 192
R
Rebekah Russell‐Bennett
H 指数: 42 · 论文数: 354
R
Raymond P. Fisk
H 指数: 42 · 论文数: 147
L
Les Carlson
H 指数: 35 · 论文数: 118
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