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E

Eitan Gerstner

university of california davis

29H指数
72论文数
3.9K被引数
收录论文 13
发表时间
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Managing service shutdowns: Cash refunds or vouchers?
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2023-06-01
err1
errOAAI
errChen, Rachel R.; Gerstner, Eitan; Halbheer, Daniel; Roma, Paolo
err分享
err收藏
Optimizing service failure and damage control
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2018-03-01
err11
errOAAI
errHalbheer, Daniel; Gartner, Dennis L.; Gerstner, Eitan; Koenigsberg, Oded
err分享
err收藏
Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation
errthe academy of marketing science
IF4.9
err2012-01-01
err12
PREAI
errChen, Rachel R.; Gerstner, Eitan; Yang, Yinghui (Catherine)
err分享
err收藏
For a Few Cents More: Why Supersize Unhealthy Food?
errthe academy of marketing science
IF4.9
err2010-07-01
err49
PREAI
errDobson, Paul W.; Gerstner, Eitan
err分享
err收藏
Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone
errthe academy of marketing science
IF4.9
err2009-05-01
err12
PREAI
errChen, Rachel R.; Gerstner, Eitan; Yang, Yinghui (Catherine)
err分享
err收藏
Rating e-tailers' money-back guarantees
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2008-02-01
err30
PREAI
errPosselt, Thorsten; Gerstner, Eitan; Radic, Dubravko
err分享
err收藏
Service escape: Profiting from customer cancellations
errthe academy of marketing science
IF4.9
err2007-01-01
err87
PREAI
errXie, Jinhong; Gerstner, Eitan
err分享
err收藏
The economics of service upgrades
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2005-02-01
err43
errOAAI
errBiyalogorsky, E; Gerstner, E; Weiss, D; Xie, JH
err分享
err收藏
Yes, bait and switch really benefits consumers
errthe academy of marketing science
IF4.9
err1998-08-01
err13
PREAI
errHess, JD; Gerstner, E
err分享
err收藏
COSTS AND BENEFITS OF HARD-SELL
errJOURNAL OF MARKETING RESEARCH
IF5
err1995-02-01
err29
PREAI
errCHU, WJ; GERSTNER, E; HESS, JD
err分享
err收藏
PULL PROMOTIONS AND CHANNEL COORDINATION
errthe academy of marketing science
IF4.9
err1995-02-01
err133
PREAI
errGERSTNER, E; HESS, JD
err分享
err收藏
CAN BAIT AND SWITCH BENEFIT CONSUMERS
errthe academy of marketing science
IF4.9
err1990-05-01
err41
PREAI
errGERSTNER, E; HESS, JD
err分享
err收藏
LOSS LEADER PRICING AND RAIN CHECK POLICY
errthe academy of marketing science
IF4.9
err1987-11-01
err113
PREAI
errHESS, JD; GERSTNER, E
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
J
Jinhong Xie
H 指数: 37 · 论文数: 85
R
Rachel R. Chen
H 指数: 34 · 论文数: 74
J
James D. Hess
H 指数: 30 · 论文数: 104
P
Paul Dobson
H 指数: 26 · 论文数: 174
W
Wujin Chu
H 指数: 24 · 论文数: 119
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