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Wilson Ozuem

Anglia Ruskin University

30H指数
167论文数
4.1K被引数
收录论文 32
发表时间
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration-aggression perspective
err2024-06-06
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errOzuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
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Understanding the process of meanings, materials, and competencies in adoption of mobile banking
err2022-11-28
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errNaeem, Muhammad; Ozuem, Wilson; Howell, Kerry; Ranfagni, Silvia
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Determinants of online brand communities' and millennials' characteristics: A social influence perspective
err2021-03-05
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errOzuem, Wilson; Willis, Michelle; Howell, Kerry; Lancaster, Geoff; Ng, Raye
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