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Silvia Ranfagni

university of florence

19H指数
135论文数
2.8K被引数
收录论文 25
发表时间
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration-aggression perspective
err2024-06-06
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errOAAI
errOzuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
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Understanding the process of meanings, materials, and competencies in adoption of mobile banking
err2022-11-28
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errOAAI
errNaeem, Muhammad; Ozuem, Wilson; Howell, Kerry; Ranfagni, Silvia
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Omnichannel retailing and post-pandemic recovery: building a research agenda
err2022-02-28
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errOAAI
errSalvietti, Giada; Ziliani, Cristina; Teller, Christoph; Ieva, Marco; Ranfagni, Silvia
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Effects of online brand communities on millennials' brand loyalty in the fashion industry
err2021-03-02
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errOAAI
errOzuem, Wilson; Willis, Michelle; Howell, Kerry; Helal, Guida; Ranfagni, Silvia; Lancaster, Geoff
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Combining online market research methods for investigating brand alignment: the case of Nespresso
err2021-02-09
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errOAAI
errRanfagni, Silvia; Faraoni, Monica; Zollo, Lamberto; Vannucci, Virginia
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An integrated approach to estimate brand association matching and strength in virtual settings
err2020-02-28
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PREAI
errBerni, Rossella; Nikiforova, Nedka Dechkova; Ranfagni, Silvia
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