Tali Seger-Guttmann - Publications, H-index & Citations

Tali Seger-Guttmann

Ruppin Academic Center

12H指数

33论文数

547被引数

收录论文 20

发表时间

Service employees' flirting type and customers' outcomes in luxury and non-luxury restaurants

JOURNAL OF SERVICES MARKETING

IF4.5

2025-01-20

PREAI

Medler-Liraz, Hana; Seger-Guttmann, Tali

Transformative journey experiences to heritage sites: a dark tourism spectrum

JOURNAL OF HERITAGE TOURISM

IF2.2

2024-10-18

PREAI

Seger-Guttmann, Tali; Medler-Liraz, Hana; Rosenbaum, Mark S.; Martin, Drew

Minority service providers serving majority group customers: The relations between power attribution, empathy and emotional labor

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2024-09-01

PREAI

Seger-Guttmann, Tali; Amit, Karin

The role of a safe service environment in tourists' trust and behaviors-the case of terror threat

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT

IF7.8

2023-06-01

PREAI

Seger-Guttmann, Tali; Gilboa, Shaked

Flirting in service encounters: does the server's sex matter?

JOURNAL OF SERVICES MARKETING

IF4.5

2022-10-11

PREAI

Seger-Guttmann, Tali; Medler-Liraz, Hana

Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers' reactions to terror scale (CRTS)

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2022-01-01

PREAI

Gilboa, Shaked; Seger-Guttmann, Tali; Partouche-Sebban, Judith

Who trusts whom? The case of immigrant service professionals

SERVICE INDUSTRIES JOURNAL

IF7.4

2021-09-22

PREAI

Seger-Guttmann, Tali; Amit, Karin

The joint effect of flirting and emotional labor on customer service-related outcomes

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2021-05-01

PREAI

Medler-Liraz, Hana; Seger-Guttmann, Tali

Does emotional labor color service actions in customer buying?

JOURNAL OF SERVICES MARKETING

IF4.5

2020-04-06

PREAI

Seger-Guttmann, Tali; Medler-Liraz, Hana

The unique role of relationship marketing in small businesses' customer experience

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2019-11-01

PREAI

Gilboa, Shaked; Seger-Guttmann, Tali; Mimran, Ofir

Customers' irrational beliefs: Scale development and validation

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2019-07-01

PREAI

Seger-Guttmann, Tali

The role of social incompatibility in customer discomfort

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2018-11-27

PREAI

Rosenbaum, Mark Scott; Seger-Guttmann, Tali; Mimran, Ofir

Illegitimate returns as a trigger for customers' ethical dissonance

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2018-11-01

PREAI

Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Wang, Chen-Ya; Petruzzellis, Luca

Hospitality service employees' flirting displays: Emotional labor or commercial friendship?酒店服务员工的调情展示: 情感劳动还是商业友谊？

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

IF8.3

2018-07-01

PREAI

Seger-Guttmann, Tali; Medler-Liraz, Hana

Authentic Emotional Displays, Leader-Member Exchange, and Emotional Exhaustion

JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES

IF4.9

2017-08-09

OAAI

Medler-Liraz, Hana; Seger-Guttmann, Tali

Commentary: vulnerable consumers in service settings

JOURNAL OF SERVICES MARKETING

IF4.5

2017-07-10

112

PREAI

Rosenbaum, Mark Scott; Seger-Guttmann, Tali; Giraldo, Mario

Customer responses towards disabled frontline employees 客户对前线残疾员工的回应

INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT

IF5.5

2017-04-10

PREAI

Rosenbaum, Mark Scott; Baniya, Rojan; Seger-Guttmann, Tali

Does emotional labor moderate customer participation and buying?

SERVICE INDUSTRIES JOURNAL

IF7.4

2016-08-16

PREAI

Seger-Guttmann, Tali; Medler-Liraz, Hana

Life-Threatening Event Reduces Subjective Well-Being Through Activating Avoidance Motivation: A Longitudinal Study

EMOTION

IF3.6

2013-01-01

PREAI

Van Dijk, Dina; Seger-Guttmann, Tali; Heller, Daniel

Israeli physicians manage risk of litigation: predicting empowerment role model

human resource management journal

IF5.9

2011-06-01

PREAI

Seger, Tali; Harpaz, Itzhak; Meshulam, Ilan

研究方向