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T

Taeshik Gong

Hanyang University ERICA

25H指数
73论文数
4.3K被引数
收录论文 40
发表时间
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Employee AI role-threat appraisal and dysfunctional customer behavior in hotels: a socioemotional pathway through emotional authenticity and fairness员工对AI角色的威胁评估与酒店的非功能性顾客行为：通过情绪真实性和公平性的社会情感路径
errJournal of Hospitality Marketing & Management
IF11
err2026-07-28
err0
PREAI
errTaeshik Gong; Yu-Shan (Sandy) Huang
err分享
err收藏
When employees mistreat service robots: Customer moral reactions, behavioral contagion, and service provider evaluation当员工虐待服务机器人：顾客道德反应、行为传染和服务提供商评估
errJournal of Retailing and Consumer Services
IF13.1
err2026-07-25
err0
PREAI
errTaeshik Gong; Yu-Shan Huang
err分享
err收藏
Supervisor incivility and dual cognitive pathways: a conservation of resources perspective on work withdrawal and engagement主管不礼貌行为与双重认知路径：基于资源保存理论对工作退缩和投入的解释
errCurrent Psychology
IF2.6
err2026-07-23
err0
PREAI
errKangcheol Lee; Taeshik Gong
err分享
err收藏
Service Robot Failures’ Effect on Employees and Customers in Hospitality服务机器人故障对员工和顾客在酒店业的影响
errCornell Hospitality Quarterly
IF3
err2026-03-04
err0
PREAI
errTaeshik Gong
err分享
err收藏
When robots fail: Dual pathways of employee appraisals in hospitality当机器人失效时：酒店业员工评估的双重路径
errJournal of Retailing and Consumer Services
IF13.1
err2025-12-26
err0
PREAI
errTaeshik Gong; Yu-Shan (Sandy) Huang
err分享
err收藏
The dual outcomes of supervisor incivility: Exploring the roles of social sharing主管不敬行为的双重后果：探讨社会分享的作用
errInternational Journal of Hospitality Management
IF8.3
err2025-11-20
err0
PREAI
errTaeshik Gong; Kangcheol Lee
err分享
err收藏
Witnessing robot mistreatment: A dual-path model of behavioral contagion and empathy in customer observers目睹机器人虐待：顾客观察者中行为传染与共情的双路径模型
errJournal of Retailing and Consumer Services
IF13.1
err2025-08-20
err0
PREAI
errTaeshik Gong; Yu-Shan (Sandy) Huang
err分享
err收藏
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry揭示关联：服务机器人支持与酒店业主动客户服务绩效
errINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF8.3
err2025-05-09
err0
PREAI
errGong, T
err分享
err收藏
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior机器人拟人化的阴暗面：认知负荷、压力和功能障碍性顾客行为
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2025-05-07
err0
PREAI
errTaeshik Gong
err分享
err收藏
The dark side of fairness: how perceived fairness in service robot implementation leads to employee dysfunctional behavior
errJOURNAL OF SERVICES MARKETING
IF4.5
err2025-03-01
err1
PREAI
errGong, Taeshik
err分享
err收藏
The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2025-02-18
err0
PREAI
errGong, Taeshik
err分享
err收藏
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2025-01-01
err0
PREAI
errGong, Taeshik
err分享
err收藏
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement培养以客户为导向的建设性偏差: 道德情感和道德脱离的影响
errinternational journal of hospitality management
IF9
err2023-11-27
err0
PREAI
errAl-Atwi, Amer; Gong, Taeshik; Bakir, Ali
err分享
err收藏
Effects of augmented reality technology characteristics on customer citizenship behavior
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2023-11-01
err12
PREAI
errGong, Taeshik; Park, JungKun
err分享
err收藏
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-10-24
err4
PREAI
errLee, Kangcheol; Gong, Taeshik
err分享
err收藏
Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions将变革型领导和组织创新转化为创造性的客户行为: 潜在的过程和边界条件
errCORNELL HOSPITALITY QUARTERLY
IF3
err2023-06-26
err4
PREAI
errGong, Taeshik; Nanu, Luana; Le, Linh Ha; Ali, Faizan
err分享
err收藏
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement拆解客户公民行为与功能失调的客户行为之间的关系: 客户道德信用和权利的作用
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2023-01-31
err11
PREAI
errGong, Taeshik; Wang, Chen-Ya
err分享
err收藏
Curvilinear relationship between customer engagement and responses to service failures
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2023-01-25
err10
PREAI
errPark, Yun-na; Gong, Taeshik
err分享
err收藏
Dysfunctional customer behavior and commitment to service quality
errMARKETING INTELLIGENCE & PLANNING
IF5.4
err2022-07-08
err1
PREAI
errLee, Kangcheol; Gong, Taeshik
err分享
err收藏
Effects of characteristics of in-store retail technology on customer citizenship behavior店内零售技术特征对顾客公民行为的影响
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-03-01
err47
PREAI
errGong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol
err分享
err收藏

研究方向

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合作学者
合作期刊
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Donghee Shin
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J
Jin Nam Choi
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F
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H 指数: 51 · 论文数: 238
Y
Youjae Yi
H 指数: 46 · 论文数: 235
G
Gianfranco Walsh
H 指数: 42 · 论文数: 230
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