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K

Kristina Heinonen

Hanken School of Economics

31H指数
104论文数
5.3K被引数
收录论文 40
发表时间
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Collective sensemaking in interactive value formation: A study of conversational agents互动价值形成中的集体意义构建：一项关于对话代理的研究
errMarketing Theory
IF2.8
err2026-08-17
err0
PREAI
errAngelo Ranieri; Cristina Mele; Kristina Heinonen
err分享
err收藏
What makes innovation tick? Exploring the foundations of strategic innovation是什么驱动了创新？探索战略创新的基础
errBusiness Horizons
IF7
err2026-04-27
err0
PREAI
errSebastian Schauman; Kristina Heinonen
err分享
err收藏
Advancing capability-actualization through human–robot collaboration: A strengths-based approach
errJournal of Business Research
IF9.8
err2026-01-20
err0
errOAAI
errStefan Burggraf; Angelo Ranieri; Cristina Mele; Kristina Heinonen
err分享
err收藏
The Silver Economy: A Business Perspective on the Aging Society银发经济：老龄化社会的商业视角
errJOURNAL OF APPLIED BEHAVIORAL SCIENCE
IF2.4
err2025-11-01
err0
PREAI
errEgeland, Therese; Heinonen, Kristina; Stensaker, Inger G.
err分享
err收藏
Customer satisfaction in liminal times: exploring the role of disruptions过渡期顾客满意度：探索中断的作用
errScandinavian Journal of Hospitality and Tourism
IF3.6
err2025-09-09
err0
errOAAI
errKristina Heinonen; Kimmo Kiviranta
err分享
err收藏
Elevating service research in Africa
errJOURNAL OF SERVICES MARKETING
IF4.5
err2024-12-04
err0
errOAAI
errHeinonen, Kristina; Adeola, Ogechi
err分享
err收藏
Editorial: Embracing the future of services marketing
errJOURNAL OF SERVICES MARKETING
IF4.5
err2024-09-05
err0
PREAI
errHeinonen, Kristina
err分享
err收藏
Guest editorial: Service-driven business transformation - stimulating uplifting change through service
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2024-05-15
err1
errOAAI
errHeinonen, Kristina; Sorhammar, David
err分享
err收藏
Editorial: Research horizons of smart service technologies - Special section editorial
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2024-03-13
err0
errOAAI
errBilstein, Nicola; Henkel, Alexander P. P.; Heinonen, Kristina
err分享
err收藏
Quantifying the influence of customer experience on consumer share-of-category量化客户体验对消费者类别份额的影响
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2023-07-01
err5
PREAI
errKlaus, Phil; Kuppelwieser, Volker G.; Heinonen, Kristina
err分享
err收藏
Ordinary customer experience: Conceptualization, characterization, and implications普通客户体验: 概念化、特征化和含义
errPSYCHOLOGY & MARKETING
IF9.1
err2023-05-16
err6
errOAAI
errHeinonen, Kristina; Lipkin, Michaela
err分享
err收藏
Smart Wearable Technologies as Resources for Consumer Agency in Well-Being
errJOURNAL OF INTERACTIVE MARKETING
IF7.8
err2023-02-01
err15
PREAI
errTikkanen, Hannu; Heinonen, Kristina; Ravald, Annika
err分享
err收藏
Characterizing Ex situ Value: A Customer-Dominant Perspective on Value
errJOURNAL OF TRAVEL RESEARCH
IF7
err2022-12-23
err9
errOAAI
errHeinonen, Kristina
err分享
err收藏
User-defined ecosystems in health and social care
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-05-24
err8
errOAAI
errMickelsson, Jacob; Sarkikangas, Ulla; Strandvik, Tore; Heinonen, Kristina
err分享
err收藏
Affordances advancing user-created communication (UCC) in service: interactivity, visibility and anonymity
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-04-20
err11
errOAAI
errCiuchita, Robert; Medberg, Gustav; Penttinen, Valeria; Lutz, Christoph; Heinonen, Kristina
err分享
err收藏
Viewpoint: applying pragmatism to stimulate service research and practice - a European perspective
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-04-19
err4
errOAAI
errHeinonen, Kristina; Strandvik, Tore
err分享
err收藏
Viewpoint: plotting a way forward for service research in and out of Africa
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-04-08
err1
errOAAI
errBoshoff, Christo; Adeola, Ogechi; Hinson, Robert E.; Heinonen, Kristina
err分享
err收藏
Customer ecosystems: exploring how ecosystem actors shape customer experience客户生态系统: 探索生态系统参与者如何塑造客户体验
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-03-18
err20
errOAAI
errLipkin, Michaela; Heinonen, Kristina
err分享
err收藏
A customer-centric five actor model for sustainability and service innovation以客户为中心的可持续发展和服务创新的五个参与者模型
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2021-11-01
err27
PREAI
errvan Riel, Allard C. R.; Andreassen, Tor W.; Lervik-Olsen, Line; Zhang, Lu; Mithas, Sunil; Heinonen, Kristina
err分享
err收藏
Crafting customer insight: What we can learn from the revival of the vinyl record
errBUSINESS HORIZONS
IF7
err2021-03-01
err7
errOAAI
errSchauman, Sebastian; Heinonen, Kristina; Holmlund, Maria
err分享
err收藏

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