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Y

Yves Van Vaerenbergh

ku leuven

28H指数
119论文数
3.6K被引数
收录论文 32
发表时间
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Automated social presence in artificial agents: A conventional and qualitative comparative meta-analysis人工智能代理人中的自动化社会存在感：一项传统与定性比较的元分析
errJournal of the Academy of Marketing Science
IF10.1
err2026-07-24
err0
PREAI
errAntoine Juquelier; Simon Hazée; Yves Van Vaerenbergh; Ingrid Poncin
err分享
err收藏
Memorable Candidate Experiences Throughout the Recruitment and Selection Process招聘和选拔过程中难忘的候选人经历
errInternational Journal of Selection and Assessment
IF2.4
err2026-02-01
err0
PREAI
errBiesmans, Laurens; Arijs, Diane; De Cooman, Rein; Vaerenbergh, Yves Van
err分享
err收藏
Online consumer reviews affect the attractiveness of tourism and hospitality organizations as an employer在线消费者评论影响旅游和酒店组织作为雇主的吸引力
errTourism Management
IF12.4
err2025-07-02
err0
PREAI
errYves Van Vaerenbergh; Diane Arijs
err分享
err收藏
Open Science: A Review of Its Effectiveness and Implications for Service Research开放科学：对其有效性和对服务研究的影响的综述
errJournal of Service Research
IF8.6
err2025-05-29
err0
PREAI
errYves Van Vaerenbergh; Simon Hazée; Thijs J. Zwienenberg
err分享
err收藏
Breaking The Mold: Redefining Service Failure and Recovery打破常规：重新定义服务失败与恢复
errJournal of Service Research
IF8.6
err2025-05-29
err0
PREAI
errYany Grégoire; Katja Gelbrich; Chiara Orsingher; Yves Van Vaerenbergh
err分享
err收藏
Customer success managers' involvement in sales: Taxonomy, frictions, and implications
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2024-10-01
err0
PREAI
errBoghe, Dirk; Van Vaerenbergh, Yves; Teixeira, Ines Ferraz; Vancoetsem, Britt
err分享
err收藏
Frontline employee work engagement and customer service evaluations: a conceptual replication一线员工工作投入和客户服务评估: 概念复制
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2024-09-27
err0
PREAI
errVan Vaerenbergh, Yves; Hazee, Simon
err分享
err收藏
Work more, pay more? The impact of customer participation on customer pay-what-you-want payments
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2023-09-04
err1
PREAI
errVan Vaerenbergh, Yves; Costers, Annelies; Van den Broeck, Anja
err分享
err收藏
Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory's multidimensional conceptualization of work motivation超越内在动机和外在动机: 自我决定理论对工作动机多维概念化的元分析
errannual review of organizational psychology and organizational behavior
IF7.1
err2021-04-07
err190
errOAAI
errVan den Broeck, Anja; Howard, Joshua L.; Van Vaerenbergh, Yves; Leroy, Hannes; Gagne, Marylene
err分享
err收藏
Customer experience management in the age of big data analytics: A strategic framework大数据分析时代的客户体验管理: 一个战略框架
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2020-08-01
err133
errOAAI
errHolmlund, Maria; Van Vaerenbergh, Yves; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Ordenes, Francisco Villarroel; Zaki, Mohamed
err分享
err收藏
Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach
errINTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
IF7.4
err2020-05-20
err27
errOAAI
errHazee, Simon; Van Vaerenbergh, Yves; Delcourt, Cecile; Kabadayi, Sertan
err分享
err收藏
Why customers and peer service providers do not participate in collaborative consumption
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-04-06
err43
errOAAI
errHazee, Simon; Zwienenberg, Thijs Johannes; Van Vaerenbergh, Yves; Faseur, Tine; Vandenberghe, Audrey; Keutgens, Olivier
err分享
err收藏
Customers' contamination concerns: an integrative framework and future prospects for service management
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-04-01
err33
errOAAI
errHazee, Simon; Van Vaerenbergh, Yves
err分享
err收藏
Neuroscience in service research: an overview and discussion of its possibilities
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-11-29
err42
errOAAI
errVerhulst, Nanouk; De Keyser, Arne; Gustafsson, Anders; Shams, Poja; Van Vaerenbergh, Yves
err分享
err收藏
Understanding and managing customer relational benefits in services: a meta-analysis
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2019-10-29
err79
PREAI
errGremler, Dwayne D.; Van Vaerenbergh, Yves; Bruggen, Elisabeth C.; Gwinner, Kevin P.
err分享
err收藏
The Language Backfire Effect: How Frontline Employees Decrease Customer Satisfaction through Language Use语言逆火效应: 一线员工如何通过语言使用降低客户满意度
errJOURNAL OF RETAILING
IF10.2
err2019-06-01
err29
errOAAI
errHolmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; Dahlen, Micael
err分享
err收藏
Sharing Goods? Yuck, No! An Investigation of Consumers' Contamination Concerns About Access-Based Services分享商品？呸，不!调查消费者对基于访问的服务的污染问题
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2019-04-01
err64
errOAAI
errHazee, Simon; Van Vaerenbergh, Yves; Delcourt, Cecile; Warlop, Luk
err分享
err收藏
Trust recovery tactics after double deviation: better sooner than later?
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-01-14
err17
errOAAI
errPacheco, Natalia Araujo; Pizzutti, Cristiane; Basso, Kenny; Van Vaerenbergh, Yves
err分享
err收藏
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2018-12-25
err192
errOAAI
errVan Vaerenbergh, Yves; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara
err分享
err收藏
Business model innovation and value-creation: the triadic way商业模式创新与价值创造: 三元路径
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-17
err124
errOAAI
errAndreassen, Tor Wallin; Lervik-Olsen, Line; Snyder, Hannah; Van Riel, Allard C. R.; Sweeney, Jillian C.; Van Vaerenbergh, Yves
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
C
Christian Grönroos
H 指数: 66 · 论文数: 155
A
Anders Gustafsson
H 指数: 59 · 论文数: 350
C
Cécile Delcourt
H 指数: 57 · 论文数: 479
M
Marylène Gagné
H 指数: 55 · 论文数: 216
A
Anja Van den Broeck
H 指数: 47 · 论文数: 297
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