Arne De Keyser - Publications, H-index & Citations

The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals 服务机器人客户体验 (sr-cx): 人工智能和客户服务目标的问题

IF7.9

2024-11-26

PREAI

Kies, Alexander; De Keyser, Arne; Jaramillo, Susana; Li, Jiarui; Tang, Yihui (Elina); Din, Ihtesham Ud

The transformative potential of AI-enabled personalization across cultures

IF8.6

2024-11-07

PREAI

Lariviere, Bart; Verleye, Katrien; De Keyser, Arne; Koerten, Klaas; Schmidt, Alexander L.

JOURNAL OF SERVICES MARKETING

IF4.5

2024-05-07

OAAI

Mehmood, Khalid; Verleye, Katrien; De Keyser, Arne; Lariviere, Bart

Is It as Bad as It Looks? Judgments of Quantitative Scores Depend on Their Presentation Format

JOURNAL OF MARKETING RESEARCH

IF5

2023-10-23

OAAI

Lembregts, Christophe; Schepers, Jeroen; Keyser, Arne De

Pushing Forward the Transition to a Circular Economy by Adopting an Actor Engagement Lens

Piloting personalization research through data-rich environments: a literature review and future research agenda

IF8.6

2023-05-20

OAAI

Verleye, Katrien; De Keyser, Arne; Raassens, Neomie; Alblas, Alex A.; Lit, Fernando C.; Huijben, Josephina C. C. M.

Living and working with service robots: a TCCM analysis and considerations for future research

IF7.9

2022-06-21

OAAI

Mehmood, Khalid; Verleye, Katrien; De Keyser, Arne; Lariviere, Bart

Opportunities and challenges of using biometrics for business: Developing a research agenda

IF7.9

2022-02-24

PREAI

De Keyser, Arne; Kunz, Werner H.

Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes

IF9.8

2021-11-01

OAAI

De Keyser, Arne; Bart, Yakov; Gu, Xian; Liu, Stephanie Q.; Robinson, Stacey G.; Kannan, P. K.

Frontline encounters of the AI kind: An evolved service encounter framework 人工智能的前线遭遇: 一个进化的服务遭遇框架

IF9.8

2021-09-01

OAAI

Arsenovic, Jasenko; De Keyser, Arne; Edvardsson, Bo; Tronvoll, Bard; Gruber, Thorsten

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature 推动客户体验领域向前发展: 介绍接触点、上下文、质量 (TCQ) 命名法

IF9.8

2020-08-01

124

OAAI

Robinson, Stacey; Orsingher, Chiara; Alkire, Linda; De Keyser, Arne; Giebelhausen, Michael; Papamichail, K. Nadia; Shams, Poja; Temerak, Mohamed Sobhy

Intellectual property extensions in entertainment services: Marvel and DC comics

IF8.6

2020-06-02

245

OAAI

De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp

JOURNAL OF SERVICES MARKETING

IF4.5

2020-02-13

PREAI

Buoye, Alexander; De Keyser, Arne; Gong, Zeyang; Lao, Natalie

Neuroscience in service research: an overview and discussion of its possibilities

Frontline Service Technology infusion: conceptual archetypes and future research directions

IF7.9

2019-11-29

OAAI

Verhulst, Nanouk; De Keyser, Arne; Gustafsson, Anders; Shams, Poja; Van Vaerenbergh, Yves

The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

IF7.9

2019-01-14

215

PREAI

De Keyser, Arne; Koecher, Sarah; Alkire (nee Nasr), Linda; Verbeeck, Cedric; Kandampully, Jay

Service Encounter 2.0: An investigation into the roles of technology, employees and customers 服务遭遇2.0: 对技术、员工和客户角色的调查

IF8.6

2018-12-25

192

OAAI

Van Vaerenbergh, Yves; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara

Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension

IF9.8

2017-10-01

450

OAAI

Lariviere, Bait; Bowen, David; Andreassen, Tor W.; Kunz, Werner; Sirianni, Nancy J.; Voss, Chris; Wuenderlich, Nancy V.; De Keyser, Arne

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING

IF7.5

2015-12-01

111

PREAI

De Keyser, Arne; Schepers, Jeroen; Konus, Umut

Perceptions are relative An examination of the relationship between relative satisfaction metrics and share of wallet