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M

Mary Jo Bitner

Arizona State University

46H-index
85Paper Count
4.5WCitation Count
Published Papers 20
Publication Date
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errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2023-06-08
err9
PREAI
errBowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; Berry, Leonard L.; Bitner, Mary Jo; Brown, Stephen W.; Chase, Richard B.; Edvardsson, Bo; Gronroos, Christian; Parasuraman, A.; Schneider, Benjamin; Zeithaml, Valarie A.
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errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2021-09-04
err26
errOAAI
errHaenlein, Michael; Bitner, Mary Jo; Kohli, Ajay K.; Lemon, Katherine N.; Reibstein, David J.
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errSave
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2017-04-19
err13
errOAAI
errBitner, Mary Jo
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errSave
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2015-01-06
err5
errOAAI
errBitner, Mary Jo
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errSave
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2014-05-06
err48
PREAI
errHollmann, Thomas; Jarvis, Cheryl Burke; Bitner, Mary Jo
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errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-01-02
err13
errOAAI
errBitner, Mary Jo
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errSave
errJOURNAL OF MARKETING
IF10.4
err2013-11-01
err229
PREAI
errSirianni, Nancy J.; Bitner, Mary Jo; Brown, Stephen W.; Mandel, Naomi
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errSave
errJOURNAL OF MARKETING RESEARCH
IF5
err2013-02-01
err173
PREAI
errMende, Martin; Bolton, Ruth N.; Bitner, Mary Jo
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errSave
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2012-07-13
err228
PREAI
errGallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen W.; Bitner, Mary Jo
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errSave
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2012-06-11
err219
PREAI
errWuenderlich, Nancy V.; Wangenheim, Florian V.; Bitner, Mary Jo
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errSave
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2010-01-18
err1.1K
PREAI
errOstrom, Amy L.; Bitner, Mary Jo; Brown, Stephen W.; Burkhard, Kevin A.; Goul, Michael; Smith-Daniels, Vicki; Demirkan, Haluk; Rabinovich, Elliot
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errSave
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2009-05-28
err236
PREAI
errCadwallader, Susan; Jarvis, Cheryl Burke; Bitner, Mary Jo; Ostrom, Amy L.
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errSave
errCALIFORNIA MANAGEMENT REVIEW
IF7.3
err2008-04-01
err674
PREAI
errBitner, Mary Jo; Ostrom, Amy L.; Morgan, Felicia N.
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errSave
errBUSINESS HORIZONS
IF7
err2008-01-01
err118
PREAI
errBitner, Mary Jo; Brown, Stephen W.
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errSave
errCOMMUNICATIONS OF THE ACM
IF12.2
err2006-07-01
err95
PREAI
errBitner, MJ; Brown, SW
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errSave
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2005-11-01
err263
PREAI
errGwinner, KP; Bitner, MJ; Brown, SW; Kumar, A
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errSave
errAMERICAN JOURNAL OF COMMUNITY PSYCHOLOGY
IF2.3
err2005-06-01
err78
PREAI
errSandler, I; Ostrom, A; Bitner, MJ; Ayers, TS; Wolchik, S; Daniels, VS
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errSave
errJOURNAL OF MARKETING
IF10.4
err2005-04-01
err1.1K
PREAI
errMeuter, ML; Bitner, MJ; Ostrom, AL; Brown, SW
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errSave
errJOURNAL OF MARKETING
IF10.4
err2000-07-01
err1.7K
errOAAI
errMeuter, ML; Ostrom, AL; Roundtree, RI; Bitner, MJ
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errSave
errJOURNAL OF RETAILING
IF10.2
err1993-03-01
err474
PREAI
errFISK, RP; BROWN, SW; BITNER, MJ
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Research Directions

No research directions
Co-authors
Cooperation Journals
L
Leonard L. Berry
H-index: 78 · Papers: 321
A
A. Parasuraman
H-index: 77 · Papers: 219
I
Irwin N. Sandler
H-index: 70 · Papers: 300
C
Christian Grönroos
H-index: 66 · Papers: 155
B
Bo Edvardsson
H-index: 66 · Papers: 850
View more