Christian Grönroos - Publications, H-index & Citations

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Christian Grönroos

Hanken School of Economics

66H-index

155Paper Count

4.4WCitation Count

Published Papers 40

Publication Date

Advancing conceptual clarity in marketing science: Delineating process and systems perspectives on value co-creation

Marketing Theory

IF2.8

2026-02-26

PREAI

Hannu Makkonen; Jaakko Aspara; Christian Grönroos; Matti Mäntymäki

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Role of the intermediary in the value process: Value creation in a sports service context

Journal of Business Research

IF9.8

2025-06-17

OAAI

Danilo Brozović; Teresa Puga; Christian Grönroos

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Service-informed marketing reform

JOURNAL OF SERVICES MARKETING

IF4.5

2024-07-09

PREAI

Gronroos, Christian

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Business model innovation through the adoption of service logic: evolving to servification

JOURNAL OF SERVICE THEORY AND PRACTICE

IF4.4

2023-12-18

OAAI

Gronroos, Christian

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Learning from the pioneering founders of the service research field

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2023-06-08

PREAI

Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; Berry, Leonard L.; Bitner, Mary Jo; Brown, Stephen W.; Chase, Richard B.; Edvardsson, Bo; Gronroos, Christian; Parasuraman, A.; Schneider, Benjamin; Zeithaml, Valarie A.

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Towards a Marketing Renaissance: Challenging Underlying Assumptions

AUSTRALASIAN MARKETING JOURNAL

IF3.8

2023-05-13

OAAI

Groenroos, Christian

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Inter-functional value co-creation as an antecedent of supply chain performance: a study based on the coordination theory

JOURNAL OF BUSINESS & INDUSTRIAL MARKETING

IF4.3

2023-02-13

PREAI

Mukhtar, Umer; Groenroos, Christian; Hilletofth, Per; Pimenta, Marcio Lopes; Ferreira, Ana Cristina

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ActS - Service design based on human activity sets

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2021-07-19

OAAI

Gummerus, Johanna; Mickelsson, Jacob; Trischler, Jakob; Harkonen, Tuomas; Gronroos, Christian

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Explaining the servitization paradox: a configurational theory and a performance measurement framework

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT

IF7.4

2021-05-31

OAAI

Brax, Saara A.; Calabrese, Armando; Levialdi Ghiron, Nathan; Tiburzi, Luigi; Gronroos, Christian

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Value-in-use and service quality: do customers see a difference?

JOURNAL OF SERVICE THEORY AND PRACTICE

IF4.4

2020-06-29

PREAI

Medberg, Gustav; Gronroos, Christian

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Viewpoint: service marketing research priorities: service and marketing

JOURNAL OF SERVICES MARKETING

IF4.5

2020-05-01

OAAI

Gronroos, Christian

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Health service literacy: complementary actor roles for transformative value co-creation

JOURNAL OF SERVICES MARKETING

IF4.5

2019-12-03

OAAI

Davey, Janet; Gronroos, Christian

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Reforming public services: does service logic have anything to offer?

PUBLIC MANAGEMENT REVIEW

IF4.9

2018-10-11

PREAI

Gronroos, Christian

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Accelerating employee-related scholarship in service management Research streams, propositions, and commentaries

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2017-10-03

PREAI

Subramony, Mahesh; Ehrhart, Karen; Groth, Markus; Holtom, Brooks C.; van Jaarsveld, Danielle D.; Yagil, Dana; Darabi, Tiffany; Walker, David; Bowen, David E.; Fisk, Raymond P.; Gronroos, Christian; Wirtz, Jochen

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Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2017-08-21

PREAI

Leroi-Werelds, Sara; Streukens, Sandra; Van Vaerenbergh, Yves; Gronroos, Christian

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Relationship marketing readiness: theoretical background and measurement directions

JOURNAL OF SERVICES MARKETING

IF4.5

2017-05-08